10 Best Usability Testing Agencies in Australia That Drive Results - November 2025
10 Best Usability Testing Agencies in Australia That Drive Results - November 2025
10 Best Usability Testing Agencies in Australia That Drive Results - November 2025
Searching for Usability Testing Agencies in Australia? Discover teams skilled at uncovering UX gaps, validating user behavior, and strengthening product clarity for SaaS companies.
Searching for Usability Testing Agencies in Australia? Discover teams skilled at uncovering UX gaps, validating user behavior, and strengthening product clarity for SaaS companies.
Searching for Usability Testing Agencies in Australia? Discover teams skilled at uncovering UX gaps, validating user behavior, and strengthening product clarity for SaaS companies.
4 minutes
4 minutes
4 minutes
Nov 17, 2025
Nov 17, 2025
Nov 17, 2025
Introduction
If you're building a digital product in Australia, choosing the right usability testing partner can completely change how your customers experience your product. With more brands investing heavily in UX, usability testing has become the fastest way to uncover conversion leaks, fix user frustration points, and validate product decisions before development costs stack up. In Australia specifically, product teams are increasingly relying on specialist UX agencies to run moderated sessions, remote tests, prototype validations, and detailed behavioural analysis. This guide walks you through how to evaluate usability testing agencies in Australia and highlights ten of the best partners you can work with, each known for strong execution, reliable processes, and user-centered thinking.
Introduction
If you're building a digital product in Australia, choosing the right usability testing partner can completely change how your customers experience your product. With more brands investing heavily in UX, usability testing has become the fastest way to uncover conversion leaks, fix user frustration points, and validate product decisions before development costs stack up. In Australia specifically, product teams are increasingly relying on specialist UX agencies to run moderated sessions, remote tests, prototype validations, and detailed behavioural analysis. This guide walks you through how to evaluate usability testing agencies in Australia and highlights ten of the best partners you can work with, each known for strong execution, reliable processes, and user-centered thinking.
Introduction
If you're building a digital product in Australia, choosing the right usability testing partner can completely change how your customers experience your product. With more brands investing heavily in UX, usability testing has become the fastest way to uncover conversion leaks, fix user frustration points, and validate product decisions before development costs stack up. In Australia specifically, product teams are increasingly relying on specialist UX agencies to run moderated sessions, remote tests, prototype validations, and detailed behavioural analysis. This guide walks you through how to evaluate usability testing agencies in Australia and highlights ten of the best partners you can work with, each known for strong execution, reliable processes, and user-centered thinking.
How to Evaluate Usability Testing Agencies in Australia?
Here are key criteria I use (and recommend you use) when comparing usability-testing agencies across Australia:
1. Domain & Product-Type Expertise
Different digital products behave differently, mobile apps, SaaS dashboards, fintech tools, or e-commerce funnels. Always check whether the agency has conducted usability tests for products similar to yours. Australia has a strong ecosystem in fintech, education, government platforms, and SaaS, so choosing an agency experienced in your vertical gives you more relevant insights.
2. Testing Methods & User Recruitment
Good usability testing in Australia requires sourcing the right testers, whether that’s enterprise users in Sydney, students in Melbourne, or remote testers across the country. Check how the agency recruits users, what testing formats they use (moderated, unmoderated, in-lab, remote), and what tools they rely on.
3. Actionable & Visual Deliverables
You’re not just paying for tests; you’re paying for insights. Look for agencies that provide detailed video clips, prioritized issue lists, UX heuristics, funnel analysis, behavioral observations, and exact recommendations your team can act on without ambiguity.
4. Team Size, Cost & Project Fit
Hourly rates in Australia vary widely. Boutique teams may offer more hands-on involvement, while larger studios bring scale and multi-disciplinary depth. Pick based on the complexity of your product, testing frequency, and ongoing collaboration requirements.
5. Local Context & Cultural Familiarity
Australian users behave differently compared to global markets. Agencies with local research expertise can better surface region-specific usability patterns, accessibility issues, language nuances, and behavioral triggers.
Top 10 Usability Testing Agencies in Australia: [Comparison]
How to Evaluate Usability Testing Agencies in Australia?
Here are key criteria I use (and recommend you use) when comparing usability-testing agencies across Australia:
1. Domain & Product-Type Expertise
Different digital products behave differently, mobile apps, SaaS dashboards, fintech tools, or e-commerce funnels. Always check whether the agency has conducted usability tests for products similar to yours. Australia has a strong ecosystem in fintech, education, government platforms, and SaaS, so choosing an agency experienced in your vertical gives you more relevant insights.
2. Testing Methods & User Recruitment
Good usability testing in Australia requires sourcing the right testers, whether that’s enterprise users in Sydney, students in Melbourne, or remote testers across the country. Check how the agency recruits users, what testing formats they use (moderated, unmoderated, in-lab, remote), and what tools they rely on.
3. Actionable & Visual Deliverables
You’re not just paying for tests; you’re paying for insights. Look for agencies that provide detailed video clips, prioritized issue lists, UX heuristics, funnel analysis, behavioral observations, and exact recommendations your team can act on without ambiguity.
4. Team Size, Cost & Project Fit
Hourly rates in Australia vary widely. Boutique teams may offer more hands-on involvement, while larger studios bring scale and multi-disciplinary depth. Pick based on the complexity of your product, testing frequency, and ongoing collaboration requirements.
5. Local Context & Cultural Familiarity
Australian users behave differently compared to global markets. Agencies with local research expertise can better surface region-specific usability patterns, accessibility issues, language nuances, and behavioral triggers.
Top 10 Usability Testing Agencies in Australia: [Comparison]
How to Evaluate Usability Testing Agencies in Australia?
Here are key criteria I use (and recommend you use) when comparing usability-testing agencies across Australia:
1. Domain & Product-Type Expertise
Different digital products behave differently, mobile apps, SaaS dashboards, fintech tools, or e-commerce funnels. Always check whether the agency has conducted usability tests for products similar to yours. Australia has a strong ecosystem in fintech, education, government platforms, and SaaS, so choosing an agency experienced in your vertical gives you more relevant insights.
2. Testing Methods & User Recruitment
Good usability testing in Australia requires sourcing the right testers, whether that’s enterprise users in Sydney, students in Melbourne, or remote testers across the country. Check how the agency recruits users, what testing formats they use (moderated, unmoderated, in-lab, remote), and what tools they rely on.
3. Actionable & Visual Deliverables
You’re not just paying for tests; you’re paying for insights. Look for agencies that provide detailed video clips, prioritized issue lists, UX heuristics, funnel analysis, behavioral observations, and exact recommendations your team can act on without ambiguity.
4. Team Size, Cost & Project Fit
Hourly rates in Australia vary widely. Boutique teams may offer more hands-on involvement, while larger studios bring scale and multi-disciplinary depth. Pick based on the complexity of your product, testing frequency, and ongoing collaboration requirements.
5. Local Context & Cultural Familiarity
Australian users behave differently compared to global markets. Agencies with local research expertise can better surface region-specific usability patterns, accessibility issues, language nuances, and behavioral triggers.
Top 10 Usability Testing Agencies in Australia: [Comparison]
Bricx - Premium UI/UX Partners For SaaS
We at Bricx exclusively work with B2B & AI SaaS to create unforgettable user experiences. Our team of UX experts design high-converting websites and products, using our deep understanding of SaaS & design.
We have a running list of 25+ UX case studies where we have successfully completed website & product design projects for our clients.
Our clients include B2B SaaS & AI companies like Writesonic, Sybill, Manyreach, and other reputed names.
Schedule a call with us to discuss your goals & we’ll let you know how we can help.
Bricx - Premium UI/UX Partners For SaaS
We at Bricx exclusively work with B2B & AI SaaS to create unforgettable user experiences. Our team of UX experts design high-converting websites and products, using our deep understanding of SaaS & design.
We have a running list of 25+ UX case studies where we have successfully completed website & product design projects for our clients.
Our clients include B2B SaaS & AI companies like Writesonic, Sybill, Manyreach, and other reputed names.
Schedule a call with us to discuss your goals & we’ll let you know how we can help.
Bricx - Premium UI/UX Partners For SaaS
We at Bricx exclusively work with B2B & AI SaaS to create unforgettable user experiences. Our team of UX experts design high-converting websites and products, using our deep understanding of SaaS & design.
We have a running list of 25+ UX case studies where we have successfully completed website & product design projects for our clients.
Our clients include B2B SaaS & AI companies like Writesonic, Sybill, Manyreach, and other reputed names.
Schedule a call with us to discuss your goals & we’ll let you know how we can help.
Bapple
Bapple is a Sydney-based UX agency known for its methodical, research-driven approach to usability testing. What I really like about Bapple is their ability to blend UX research, behavior mapping, and interface refinement into a single, cohesive workflow. Their team typically starts with stakeholder workshops, followed by moderated usability sessions and deep analysis of user pain points. Because they specialize heavily in service businesses, SaaS tools, and complex mobile experiences, they’re able to translate insights into practical design improvements quickly. They work with a mix of funded startups and mid-market brands who need predictable, well-structured UX research. If you want a partner who is thorough, hands-on, and genuinely committed to product improvement, Bapple is a solid option.
Quick Points:
Services Offered: Usability testing, UX research, UI/UX design
Hourly Rate: AUD $150–199/hr.
Employees: 10–49
Location: Sydney, Australia
Intuji
Intuji is a Perth-based digital innovation and experience agency with a strong emphasis on deep user understanding and long-term product success. They don’t just conduct usability tests, they embed UX research into the full product lifecycle, which is ideal if you're building something from scratch or scaling a complex platform. Their usability testing process includes participant selection, moderated sessions, technical behavior analysis, and competitor-level benchmarking. What stands out is their ability to spot not just surface-level issues but underlying experience gaps that affect retention and product adoption. Intuji works with companies undergoing digital transformation, enterprise platforms, and high-growth products looking to improve conversion flows. Their structured, end-to-end thinking makes them a great partner for teams who value detail and depth.
Quick Points:
Services Offered: Usability testing, UX strategy, digital product design
Hourly Rate: AUD $50–99/hr.
Employees: 50–249
Location: Perth, Australia
Airteam
Airteam is a UX-focused digital product agency based in Sydney that brings a structured, evidence-driven approach to usability testing. Their team has worked on government systems, health platforms, and enterprise workflows, areas where usability testing is essential, not optional. What I appreciate about Airteam is the maturity of their research frameworks: they conduct task-based evaluations, cognitive walkthroughs, prototyping tests, and remote observation using advanced tools. The agency also emphasizes collaboration, often involving product stakeholders directly in observation sessions to speed up alignment. For teams that want usability testing woven into agile sprints, Airteam delivers predictability, strong documentation, and clear prioritization of issues.
Quick Points:
Services Offered: UX/UI design, usability testing, product development
Hourly Rate: AUD $100–149/hr.
Employees: 10–49
Location: Sydney, Australia
Salt & Fuessel
Salt & Fuessel is a Melbourne-based UX and digital design agency with a strong grounding in user psychology, conversion optimisation, and full-funnel behavioral research. Their usability testing offering goes beyond “spotting issues”, they break down emotional triggers, clarity problems, and friction points across both mobile and desktop experiences. They often combine moderated testing with heatmap analysis, session recordings, and form-interaction data to create a holistic view of user behavior. Salt & Fuessel works with retail brands, education companies, and enterprise clients who need large-scale testing done efficiently. What makes them stand out is their ability to connect usability findings to revenue impact, making them ideal for teams focused on business results.
Quick Points:
Services Offered: Usability testing, UX research, branding & digital strategy
Hourly Rate: AUD $100–149/hr.
Employees: 10–49
Location: Melbourne, Australia
Emote Digital
Emote Digital is a full-service digital agency in Melbourne with a strong specialization in UX research and conversion-driven design. Their usability testing workflows are very structured: participant screening, scenario creation, moderated walkthroughs, eye-tracking-based insights (when required), and detailed UX scoring. What makes Emote appealing is their commercial mindset, they tie usability failures directly to revenue leaks, which is valuable for eCommerce brands and service-driven websites. The team often conducts A/B testing based on findings, helping clients validate redesigns quickly. If you want a usability testing partner that thinks about growth, conversions, and measurable ROI, Emote is a high-value choice.
Quick Points:
Services Offered: Usability testing, CRO, UX research, UI design
Hourly Rate: AUD $150–199/hr.
Employees: 10–49
Location: Melbourne, Australia
Still Not Scared
Still Not Scared is a boutique UX research studio in Melbourne known for its hands-on approach and tight collaboration with clients. They specialize in usability testing for early-stage products, prototypes, and redesigns, especially for SaaS and mobile apps. Because they are a small team, projects often get senior-level attention, which shows in the quality of their insights. Their research sessions are detailed and often include emotional reaction mapping, frustration triggers, interaction clarity analysis, and multi-device testing. They are a great fit for startups and mid-sized companies that want expert-level usability testing without going to a large agency.
Quick Points:
Services Offered: Usability testing, UX design, user research
Hourly Rate: AUD $100–149/hr.
Employees: 2–9
Location: Melbourne, Australia
Bapple
Bapple is a Sydney-based UX agency known for its methodical, research-driven approach to usability testing. What I really like about Bapple is their ability to blend UX research, behavior mapping, and interface refinement into a single, cohesive workflow. Their team typically starts with stakeholder workshops, followed by moderated usability sessions and deep analysis of user pain points. Because they specialize heavily in service businesses, SaaS tools, and complex mobile experiences, they’re able to translate insights into practical design improvements quickly. They work with a mix of funded startups and mid-market brands who need predictable, well-structured UX research. If you want a partner who is thorough, hands-on, and genuinely committed to product improvement, Bapple is a solid option.
Quick Points:
Services Offered: Usability testing, UX research, UI/UX design
Hourly Rate: AUD $150–199/hr.
Employees: 10–49
Location: Sydney, Australia
Intuji
Intuji is a Perth-based digital innovation and experience agency with a strong emphasis on deep user understanding and long-term product success. They don’t just conduct usability tests, they embed UX research into the full product lifecycle, which is ideal if you're building something from scratch or scaling a complex platform. Their usability testing process includes participant selection, moderated sessions, technical behavior analysis, and competitor-level benchmarking. What stands out is their ability to spot not just surface-level issues but underlying experience gaps that affect retention and product adoption. Intuji works with companies undergoing digital transformation, enterprise platforms, and high-growth products looking to improve conversion flows. Their structured, end-to-end thinking makes them a great partner for teams who value detail and depth.
Quick Points:
Services Offered: Usability testing, UX strategy, digital product design
Hourly Rate: AUD $50–99/hr.
Employees: 50–249
Location: Perth, Australia
Airteam
Airteam is a UX-focused digital product agency based in Sydney that brings a structured, evidence-driven approach to usability testing. Their team has worked on government systems, health platforms, and enterprise workflows, areas where usability testing is essential, not optional. What I appreciate about Airteam is the maturity of their research frameworks: they conduct task-based evaluations, cognitive walkthroughs, prototyping tests, and remote observation using advanced tools. The agency also emphasizes collaboration, often involving product stakeholders directly in observation sessions to speed up alignment. For teams that want usability testing woven into agile sprints, Airteam delivers predictability, strong documentation, and clear prioritization of issues.
Quick Points:
Services Offered: UX/UI design, usability testing, product development
Hourly Rate: AUD $100–149/hr.
Employees: 10–49
Location: Sydney, Australia
Salt & Fuessel
Salt & Fuessel is a Melbourne-based UX and digital design agency with a strong grounding in user psychology, conversion optimisation, and full-funnel behavioral research. Their usability testing offering goes beyond “spotting issues”, they break down emotional triggers, clarity problems, and friction points across both mobile and desktop experiences. They often combine moderated testing with heatmap analysis, session recordings, and form-interaction data to create a holistic view of user behavior. Salt & Fuessel works with retail brands, education companies, and enterprise clients who need large-scale testing done efficiently. What makes them stand out is their ability to connect usability findings to revenue impact, making them ideal for teams focused on business results.
Quick Points:
Services Offered: Usability testing, UX research, branding & digital strategy
Hourly Rate: AUD $100–149/hr.
Employees: 10–49
Location: Melbourne, Australia
Emote Digital
Emote Digital is a full-service digital agency in Melbourne with a strong specialization in UX research and conversion-driven design. Their usability testing workflows are very structured: participant screening, scenario creation, moderated walkthroughs, eye-tracking-based insights (when required), and detailed UX scoring. What makes Emote appealing is their commercial mindset, they tie usability failures directly to revenue leaks, which is valuable for eCommerce brands and service-driven websites. The team often conducts A/B testing based on findings, helping clients validate redesigns quickly. If you want a usability testing partner that thinks about growth, conversions, and measurable ROI, Emote is a high-value choice.
Quick Points:
Services Offered: Usability testing, CRO, UX research, UI design
Hourly Rate: AUD $150–199/hr.
Employees: 10–49
Location: Melbourne, Australia
Still Not Scared
Still Not Scared is a boutique UX research studio in Melbourne known for its hands-on approach and tight collaboration with clients. They specialize in usability testing for early-stage products, prototypes, and redesigns, especially for SaaS and mobile apps. Because they are a small team, projects often get senior-level attention, which shows in the quality of their insights. Their research sessions are detailed and often include emotional reaction mapping, frustration triggers, interaction clarity analysis, and multi-device testing. They are a great fit for startups and mid-sized companies that want expert-level usability testing without going to a large agency.
Quick Points:
Services Offered: Usability testing, UX design, user research
Hourly Rate: AUD $100–149/hr.
Employees: 2–9
Location: Melbourne, Australia
Bapple
Bapple is a Sydney-based UX agency known for its methodical, research-driven approach to usability testing. What I really like about Bapple is their ability to blend UX research, behavior mapping, and interface refinement into a single, cohesive workflow. Their team typically starts with stakeholder workshops, followed by moderated usability sessions and deep analysis of user pain points. Because they specialize heavily in service businesses, SaaS tools, and complex mobile experiences, they’re able to translate insights into practical design improvements quickly. They work with a mix of funded startups and mid-market brands who need predictable, well-structured UX research. If you want a partner who is thorough, hands-on, and genuinely committed to product improvement, Bapple is a solid option.
Quick Points:
Services Offered: Usability testing, UX research, UI/UX design
Hourly Rate: AUD $150–199/hr.
Employees: 10–49
Location: Sydney, Australia
Intuji
Intuji is a Perth-based digital innovation and experience agency with a strong emphasis on deep user understanding and long-term product success. They don’t just conduct usability tests, they embed UX research into the full product lifecycle, which is ideal if you're building something from scratch or scaling a complex platform. Their usability testing process includes participant selection, moderated sessions, technical behavior analysis, and competitor-level benchmarking. What stands out is their ability to spot not just surface-level issues but underlying experience gaps that affect retention and product adoption. Intuji works with companies undergoing digital transformation, enterprise platforms, and high-growth products looking to improve conversion flows. Their structured, end-to-end thinking makes them a great partner for teams who value detail and depth.
Quick Points:
Services Offered: Usability testing, UX strategy, digital product design
Hourly Rate: AUD $50–99/hr.
Employees: 50–249
Location: Perth, Australia
Airteam
Airteam is a UX-focused digital product agency based in Sydney that brings a structured, evidence-driven approach to usability testing. Their team has worked on government systems, health platforms, and enterprise workflows, areas where usability testing is essential, not optional. What I appreciate about Airteam is the maturity of their research frameworks: they conduct task-based evaluations, cognitive walkthroughs, prototyping tests, and remote observation using advanced tools. The agency also emphasizes collaboration, often involving product stakeholders directly in observation sessions to speed up alignment. For teams that want usability testing woven into agile sprints, Airteam delivers predictability, strong documentation, and clear prioritization of issues.
Quick Points:
Services Offered: UX/UI design, usability testing, product development
Hourly Rate: AUD $100–149/hr.
Employees: 10–49
Location: Sydney, Australia
Salt & Fuessel
Salt & Fuessel is a Melbourne-based UX and digital design agency with a strong grounding in user psychology, conversion optimisation, and full-funnel behavioral research. Their usability testing offering goes beyond “spotting issues”, they break down emotional triggers, clarity problems, and friction points across both mobile and desktop experiences. They often combine moderated testing with heatmap analysis, session recordings, and form-interaction data to create a holistic view of user behavior. Salt & Fuessel works with retail brands, education companies, and enterprise clients who need large-scale testing done efficiently. What makes them stand out is their ability to connect usability findings to revenue impact, making them ideal for teams focused on business results.
Quick Points:
Services Offered: Usability testing, UX research, branding & digital strategy
Hourly Rate: AUD $100–149/hr.
Employees: 10–49
Location: Melbourne, Australia
Emote Digital
Emote Digital is a full-service digital agency in Melbourne with a strong specialization in UX research and conversion-driven design. Their usability testing workflows are very structured: participant screening, scenario creation, moderated walkthroughs, eye-tracking-based insights (when required), and detailed UX scoring. What makes Emote appealing is their commercial mindset, they tie usability failures directly to revenue leaks, which is valuable for eCommerce brands and service-driven websites. The team often conducts A/B testing based on findings, helping clients validate redesigns quickly. If you want a usability testing partner that thinks about growth, conversions, and measurable ROI, Emote is a high-value choice.
Quick Points:
Services Offered: Usability testing, CRO, UX research, UI design
Hourly Rate: AUD $150–199/hr.
Employees: 10–49
Location: Melbourne, Australia
Still Not Scared
Still Not Scared is a boutique UX research studio in Melbourne known for its hands-on approach and tight collaboration with clients. They specialize in usability testing for early-stage products, prototypes, and redesigns, especially for SaaS and mobile apps. Because they are a small team, projects often get senior-level attention, which shows in the quality of their insights. Their research sessions are detailed and often include emotional reaction mapping, frustration triggers, interaction clarity analysis, and multi-device testing. They are a great fit for startups and mid-sized companies that want expert-level usability testing without going to a large agency.
Quick Points:
Services Offered: Usability testing, UX design, user research
Hourly Rate: AUD $100–149/hr.
Employees: 2–9
Location: Melbourne, Australia
Croissant & Baguette
Croissant & Baguette is a Sydney-based digital consultancy combining strategy, UX, UI, and usability testing across websites and applications. Their testing style is very collaborative, they bring clients into the observation process and often run iterative testing rounds within the same project cycle. They work with lifestyle brands, hospitality platforms, and emerging SaaS companies that need fast, practical user insights. The team prioritizes clarity and simplicity, focusing on reducing cognitive load and improving comprehension across flows. If you want a small but highly engaged agency that feels like an extension of your in-house product team, this is a great match.
Quick Points:
Services Offered: Usability testing, UX/UI design, digital strategy
Hourly Rate: AUD $100–149/hr.
Employees: 2–9
Location: Sydney, Australia
Appomate
Appomate is a Melbourne-based product development and design agency that integrates usability testing heavily into mobile app and web-app builds. Their team has experience working with funded startups, lifestyle tech companies, and enterprise clients who want rapid prototyping validation before large-scale development. Their usability testing approach includes first-click testing, recall tests, scenario-based walkthroughs, and navigation clarity assessments. With lower hourly rates compared to most Australian agencies, they are ideal for early-stage founders who need reliable research without blowing the budget.
Quick Points:
Services Offered: Usability testing, product design, mobile/web development
Hourly Rate: AUD $25–49/hr.
Employees: 2–9
Location: Melbourne, Australia
Luminary
Luminary is one of Australia’s most established digital agencies, offering usability testing alongside UX, UI, and enterprise-grade digital transformation services. With a team of over 100 specialists across Melbourne, Sydney, and Brisbane, they’re equipped to handle large, complex usability testing projects involving government systems, enterprise portals, eCommerce platforms, and multi-stakeholder products. Their usability testing process is highly refined: structured scenario design, user segmentation, moderated sessions, analytics-backed behavioral analysis, and detailed reporting. They are a strong fit for organizations that need scale, documentation quality, and long-term UX governance.
Quick Points:
Services Offered: Usability testing, UX/UI design, digital transformation
Hourly Rate: Undisclosed
Employees: 50–249
Location: Melbourne, Australia
Nightjar
Nightjar is a premium UX and digital product agency based in Sydney’s Surry Hills, known for working with major brands, tourism platforms, entertainment companies, and high-traffic digital experiences. Their usability testing is incredibly in-depth, they focus on interaction clarity, accessibility, emotional resonance, and friction patterns across complex multi-screen experiences. Nightjar also has strong design systems knowledge, which helps them translate research findings into scalable interface improvements. Their team is ideal for companies that demand polished research documentation, high-fidelity prototypes, and an agency that can drive both testing and execution at a high level.
Quick Points:
Services Offered: Usability testing, UX design, digital product strategy
Hourly Rate: AUD $150–199/hr.
Employees: 10–49
Location: Sydney, Australia
Conclusion
Choosing the right Usability Testing Agencies in Australia isn’t just about great visuals, it’s also about understanding workflows, user behavior, and business outcomes. The right team will help you drive signups, boost retention, and simplify complex experiences. (Focus on agencies that know local user behavior, have proven deliverables and align with your budget and scale.)
Croissant & Baguette
Croissant & Baguette is a Sydney-based digital consultancy combining strategy, UX, UI, and usability testing across websites and applications. Their testing style is very collaborative, they bring clients into the observation process and often run iterative testing rounds within the same project cycle. They work with lifestyle brands, hospitality platforms, and emerging SaaS companies that need fast, practical user insights. The team prioritizes clarity and simplicity, focusing on reducing cognitive load and improving comprehension across flows. If you want a small but highly engaged agency that feels like an extension of your in-house product team, this is a great match.
Quick Points:
Services Offered: Usability testing, UX/UI design, digital strategy
Hourly Rate: AUD $100–149/hr.
Employees: 2–9
Location: Sydney, Australia
Appomate
Appomate is a Melbourne-based product development and design agency that integrates usability testing heavily into mobile app and web-app builds. Their team has experience working with funded startups, lifestyle tech companies, and enterprise clients who want rapid prototyping validation before large-scale development. Their usability testing approach includes first-click testing, recall tests, scenario-based walkthroughs, and navigation clarity assessments. With lower hourly rates compared to most Australian agencies, they are ideal for early-stage founders who need reliable research without blowing the budget.
Quick Points:
Services Offered: Usability testing, product design, mobile/web development
Hourly Rate: AUD $25–49/hr.
Employees: 2–9
Location: Melbourne, Australia
Luminary
Luminary is one of Australia’s most established digital agencies, offering usability testing alongside UX, UI, and enterprise-grade digital transformation services. With a team of over 100 specialists across Melbourne, Sydney, and Brisbane, they’re equipped to handle large, complex usability testing projects involving government systems, enterprise portals, eCommerce platforms, and multi-stakeholder products. Their usability testing process is highly refined: structured scenario design, user segmentation, moderated sessions, analytics-backed behavioral analysis, and detailed reporting. They are a strong fit for organizations that need scale, documentation quality, and long-term UX governance.
Quick Points:
Services Offered: Usability testing, UX/UI design, digital transformation
Hourly Rate: Undisclosed
Employees: 50–249
Location: Melbourne, Australia
Nightjar
Nightjar is a premium UX and digital product agency based in Sydney’s Surry Hills, known for working with major brands, tourism platforms, entertainment companies, and high-traffic digital experiences. Their usability testing is incredibly in-depth, they focus on interaction clarity, accessibility, emotional resonance, and friction patterns across complex multi-screen experiences. Nightjar also has strong design systems knowledge, which helps them translate research findings into scalable interface improvements. Their team is ideal for companies that demand polished research documentation, high-fidelity prototypes, and an agency that can drive both testing and execution at a high level.
Quick Points:
Services Offered: Usability testing, UX design, digital product strategy
Hourly Rate: AUD $150–199/hr.
Employees: 10–49
Location: Sydney, Australia
Conclusion
Choosing the right Usability Testing Agencies in Australia isn’t just about great visuals, it’s also about understanding workflows, user behavior, and business outcomes. The right team will help you drive signups, boost retention, and simplify complex experiences. (Focus on agencies that know local user behavior, have proven deliverables and align with your budget and scale.)
Croissant & Baguette
Croissant & Baguette is a Sydney-based digital consultancy combining strategy, UX, UI, and usability testing across websites and applications. Their testing style is very collaborative, they bring clients into the observation process and often run iterative testing rounds within the same project cycle. They work with lifestyle brands, hospitality platforms, and emerging SaaS companies that need fast, practical user insights. The team prioritizes clarity and simplicity, focusing on reducing cognitive load and improving comprehension across flows. If you want a small but highly engaged agency that feels like an extension of your in-house product team, this is a great match.
Quick Points:
Services Offered: Usability testing, UX/UI design, digital strategy
Hourly Rate: AUD $100–149/hr.
Employees: 2–9
Location: Sydney, Australia
Appomate
Appomate is a Melbourne-based product development and design agency that integrates usability testing heavily into mobile app and web-app builds. Their team has experience working with funded startups, lifestyle tech companies, and enterprise clients who want rapid prototyping validation before large-scale development. Their usability testing approach includes first-click testing, recall tests, scenario-based walkthroughs, and navigation clarity assessments. With lower hourly rates compared to most Australian agencies, they are ideal for early-stage founders who need reliable research without blowing the budget.
Quick Points:
Services Offered: Usability testing, product design, mobile/web development
Hourly Rate: AUD $25–49/hr.
Employees: 2–9
Location: Melbourne, Australia
Luminary
Luminary is one of Australia’s most established digital agencies, offering usability testing alongside UX, UI, and enterprise-grade digital transformation services. With a team of over 100 specialists across Melbourne, Sydney, and Brisbane, they’re equipped to handle large, complex usability testing projects involving government systems, enterprise portals, eCommerce platforms, and multi-stakeholder products. Their usability testing process is highly refined: structured scenario design, user segmentation, moderated sessions, analytics-backed behavioral analysis, and detailed reporting. They are a strong fit for organizations that need scale, documentation quality, and long-term UX governance.
Quick Points:
Services Offered: Usability testing, UX/UI design, digital transformation
Hourly Rate: Undisclosed
Employees: 50–249
Location: Melbourne, Australia
Nightjar
Nightjar is a premium UX and digital product agency based in Sydney’s Surry Hills, known for working with major brands, tourism platforms, entertainment companies, and high-traffic digital experiences. Their usability testing is incredibly in-depth, they focus on interaction clarity, accessibility, emotional resonance, and friction patterns across complex multi-screen experiences. Nightjar also has strong design systems knowledge, which helps them translate research findings into scalable interface improvements. Their team is ideal for companies that demand polished research documentation, high-fidelity prototypes, and an agency that can drive both testing and execution at a high level.
Quick Points:
Services Offered: Usability testing, UX design, digital product strategy
Hourly Rate: AUD $150–199/hr.
Employees: 10–49
Location: Sydney, Australia
Conclusion
Choosing the right Usability Testing Agencies in Australia isn’t just about great visuals, it’s also about understanding workflows, user behavior, and business outcomes. The right team will help you drive signups, boost retention, and simplify complex experiences. (Focus on agencies that know local user behavior, have proven deliverables and align with your budget and scale.)
As a remote-first team of UX specialists, we work exclusively with B2B & AI SaaS companies to design unforgettable user experiences at Bricx.
If you’re a B2B or AI SaaS looking to give your users an unforgettable experience, book a call with us now!
As a remote-first team of UX specialists, we work exclusively with B2B & AI SaaS companies to design unforgettable user experiences at Bricx.
If you’re a B2B or AI SaaS looking to give your users an unforgettable experience, book a call with us now!
As a remote-first team of UX specialists, we work exclusively with B2B & AI SaaS companies to design unforgettable user experiences at Bricx.
If you’re a B2B or AI SaaS looking to give your users an unforgettable experience, book a call with us now!
Author:
Unforgettable Website & UX Design For SaaS
We design high-converting websites and products for B2B AI startups.
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Bricx
© Bricx, 2025. All rights reserved.
Available for Work
Bricx
© Bricx, 2025. All rights reserved.
Available for Work
Bricx
© Bricx, 2025. All rights reserved.
Available for Work
Bricx
© Bricx, 2025. All rights reserved.
