10 Best Usability Testing Agencies in North America That Drive Results - November 2025

10 Best Usability Testing Agencies in North America That Drive Results - November 2025

10 Best Usability Testing Agencies in North America That Drive Results - November 2025

Looking for top Usability Testing Agencies in North America? Explore expert teams that uncover friction, validate user flows, and help SaaS products deliver clearer, smoother experiences.

Looking for top Usability Testing Agencies in North America? Explore expert teams that uncover friction, validate user flows, and help SaaS products deliver clearer, smoother experiences.

Looking for top Usability Testing Agencies in North America? Explore expert teams that uncover friction, validate user flows, and help SaaS products deliver clearer, smoother experiences.

4 minutes

4 minutes

4 minutes

Nov 17, 2025

Nov 17, 2025

Nov 17, 2025

Author:

Siddharth Vij

Co-Founder, Bricx

Hi, I'm Sid. I lead design at Bricx. We work with B2B & AI SaaS companies to craft unforgettable user experiences.

Introduction

When it comes to digital success, even the most beautiful design falls flat if users can’t navigate it easily. That’s where usability testing steps in, it ensures that your product not only looks good but works intuitively. According to recent UX research reports, businesses that invest in usability testing see up to a 135% increase in conversion rates and a 50% reduction in customer support costs. In North America, usability testing has evolved into a strategic advantage, helping brands validate ideas, refine user journeys, and boost engagement before launch. Whether you’re a startup or an enterprise, choosing the right usability testing agency can make all the difference in how users experience your digital product.

Introduction

When it comes to digital success, even the most beautiful design falls flat if users can’t navigate it easily. That’s where usability testing steps in, it ensures that your product not only looks good but works intuitively. According to recent UX research reports, businesses that invest in usability testing see up to a 135% increase in conversion rates and a 50% reduction in customer support costs. In North America, usability testing has evolved into a strategic advantage, helping brands validate ideas, refine user journeys, and boost engagement before launch. Whether you’re a startup or an enterprise, choosing the right usability testing agency can make all the difference in how users experience your digital product.

Introduction

When it comes to digital success, even the most beautiful design falls flat if users can’t navigate it easily. That’s where usability testing steps in, it ensures that your product not only looks good but works intuitively. According to recent UX research reports, businesses that invest in usability testing see up to a 135% increase in conversion rates and a 50% reduction in customer support costs. In North America, usability testing has evolved into a strategic advantage, helping brands validate ideas, refine user journeys, and boost engagement before launch. Whether you’re a startup or an enterprise, choosing the right usability testing agency can make all the difference in how users experience your digital product.

How to Evaluate Usability Testing Agencies in North America

1. Industry Expertise and Case Studies

An agency’s track record in your specific domain, whether it’s eCommerce, SaaS, healthcare, or fintech, matters immensely. Reviewing detailed case studies reveals how they apply usability testing to real-world problems and what kind of measurable improvements they’ve delivered.

2. Testing Methodologies and Tools

Not all usability tests are created equal. Look for agencies using both moderated and unmoderated testing, eye-tracking, heatmaps, and real-time analytics. A diverse toolkit indicates deeper insights and more reliable findings.

3. Geographic and Cultural Understanding

Given North America’s diverse audience, the agency must understand regional differences in behavior, language, and accessibility standards. This ensures your product resonates across demographics in the U.S., Canada, and Mexico.

4. Communication and Collaboration

Usability testing is iterative. Agencies that maintain transparent communication, share progress updates, and invite client participation during test sessions often yield better outcomes.

5. Pricing Transparency and Scalability

Budgeting for usability testing depends on scope and depth. Agencies with flexible pricing models and scalable testing packages allow you to adjust as your product grows.

Top 10 Usability Testing Agencies in North America: [Comparison]

Here are ten strong contenders across North America, that you might want to check:

How to Evaluate Usability Testing Agencies in North America

1. Industry Expertise and Case Studies

An agency’s track record in your specific domain, whether it’s eCommerce, SaaS, healthcare, or fintech, matters immensely. Reviewing detailed case studies reveals how they apply usability testing to real-world problems and what kind of measurable improvements they’ve delivered.

2. Testing Methodologies and Tools

Not all usability tests are created equal. Look for agencies using both moderated and unmoderated testing, eye-tracking, heatmaps, and real-time analytics. A diverse toolkit indicates deeper insights and more reliable findings.

3. Geographic and Cultural Understanding

Given North America’s diverse audience, the agency must understand regional differences in behavior, language, and accessibility standards. This ensures your product resonates across demographics in the U.S., Canada, and Mexico.

4. Communication and Collaboration

Usability testing is iterative. Agencies that maintain transparent communication, share progress updates, and invite client participation during test sessions often yield better outcomes.

5. Pricing Transparency and Scalability

Budgeting for usability testing depends on scope and depth. Agencies with flexible pricing models and scalable testing packages allow you to adjust as your product grows.

Top 10 Usability Testing Agencies in North America: [Comparison]

Here are ten strong contenders across North America, that you might want to check:

How to Evaluate Usability Testing Agencies in North America

1. Industry Expertise and Case Studies

An agency’s track record in your specific domain, whether it’s eCommerce, SaaS, healthcare, or fintech, matters immensely. Reviewing detailed case studies reveals how they apply usability testing to real-world problems and what kind of measurable improvements they’ve delivered.

2. Testing Methodologies and Tools

Not all usability tests are created equal. Look for agencies using both moderated and unmoderated testing, eye-tracking, heatmaps, and real-time analytics. A diverse toolkit indicates deeper insights and more reliable findings.

3. Geographic and Cultural Understanding

Given North America’s diverse audience, the agency must understand regional differences in behavior, language, and accessibility standards. This ensures your product resonates across demographics in the U.S., Canada, and Mexico.

4. Communication and Collaboration

Usability testing is iterative. Agencies that maintain transparent communication, share progress updates, and invite client participation during test sessions often yield better outcomes.

5. Pricing Transparency and Scalability

Budgeting for usability testing depends on scope and depth. Agencies with flexible pricing models and scalable testing packages allow you to adjust as your product grows.

Top 10 Usability Testing Agencies in North America: [Comparison]

Here are ten strong contenders across North America, that you might want to check:

Bricx - Premium UI/UX Partners For SaaS

Bricx: one of the best design system documentation agencies crafting dev-friendly, edge-case-rich docs for fast-scaling SaaS teams



We at Bricx exclusively work with B2B & AI SaaS to create unforgettable user experiences. Our team of UX experts design high-converting websites and products, using our deep understanding of SaaS & design. 

We have a running list of 25+ UX case studies where we have successfully completed website & product design projects for our clients.

Our clients include B2B SaaS & AI companies like Writesonic, Sybill, Manyreach, and other reputed names. 

Schedule a call with us to discuss your goals & we’ll let you know how we can help.

Bricx - Premium UI/UX Partners For SaaS

Bricx: one of the best design system documentation agencies crafting dev-friendly, edge-case-rich docs for fast-scaling SaaS teams



We at Bricx exclusively work with B2B & AI SaaS to create unforgettable user experiences. Our team of UX experts design high-converting websites and products, using our deep understanding of SaaS & design. 

We have a running list of 25+ UX case studies where we have successfully completed website & product design projects for our clients.

Our clients include B2B SaaS & AI companies like Writesonic, Sybill, Manyreach, and other reputed names. 

Schedule a call with us to discuss your goals & we’ll let you know how we can help.

Bricx - Premium UI/UX Partners For SaaS

Bricx: one of the best design system documentation agencies crafting dev-friendly, edge-case-rich docs for fast-scaling SaaS teams



We at Bricx exclusively work with B2B & AI SaaS to create unforgettable user experiences. Our team of UX experts design high-converting websites and products, using our deep understanding of SaaS & design. 

We have a running list of 25+ UX case studies where we have successfully completed website & product design projects for our clients.

Our clients include B2B SaaS & AI companies like Writesonic, Sybill, Manyreach, and other reputed names. 

Schedule a call with us to discuss your goals & we’ll let you know how we can help.

Nielsen Norman Group (NN/g)


Nielsen Norman Group One of the Best Usability Testing Agencies in North America


Nielsen Norman Group stands as one of the most recognized authorities in UX research globally. Based in California, the agency pioneered many usability testing practices that are now industry standards. Their team specializes in expert usability evaluations, field studies, and longitudinal user testing for enterprise clients. They serve sectors from software to consumer electronics and government services. With over three decades of experience, NN/g is known for its scientifically rigorous approach and world-class UX certification programs.

Quick Points:

  • Services Offered: Usability Testing, UX Training, Field Studies

  • Hourly Rate: $200+ / hr.

  • Employees: 50 – 99

  • Location: Fremont, California, USA

Blink UX


Blink UX One of the Best Usability Testing Agencies in North America


Blink UX, headquartered in Seattle, Washington, blends research-driven strategy with beautiful product design. They focus heavily on usability testing as part of an end-to-end UX process, ensuring every insight leads to actionable design decisions. Their research facilities are equipped for eye-tracking, mobile testing, and virtual observation, helping brands like Microsoft and Amazon understand user behavior deeply. Blink’s strength lies in translating research into design that genuinely improves usability and accessibility.

Quick Points:

  • Services Offered: Usability Testing, UX Design, Research Strategy

  • Hourly Rate: $150 – $199 / hr.

  • Employees: 100 – 249

  • Location: Seattle, Washington, USA

UserTesting (now UserTesting by UserZoom)


UserTesting One of the Best Usability Testing Agencies in North America


UserTesting is a global usability testing powerhouse headquartered in San Francisco. Their platform allows companies to collect real-time feedback from real users across devices and geographies. With a strong focus on AI-driven analytics and video-based feedback, UserTesting helps organizations like Adobe, Walmart, and HP improve user experience at scale. Their usability tests can be conducted within hours, making them ideal for agile teams that need quick insights before a sprint or release.

Quick Points:

  • Services Offered: Remote Usability Testing, Video Feedback, UX Insights

  • Hourly Rate: Project-based pricing

  • Employees: 1,000+

  • Location: San Francisco, California, USA

AnswerLab


AnswerLab One of the Best Usability Testing Agencies in North America


AnswerLab is a user experience research agency that partners with some of the world’s biggest brands, including Google, Meta, and Amazon. Based in San Francisco and New York, they’re known for uncovering deep usability insights that help digital products scale globally. Their usability testing framework is meticulous, combining qualitative and quantitative research to refine every aspect of the customer journey. Their inclusive design research ensures accessibility and usability for diverse users.

Quick Points:

  • Services Offered: Usability Testing, Accessibility Testing, UX Research

  • Hourly Rate: $150 – $199 / hr.

  • Employees: 100 – 249

  • Location: San Francisco, California, USA

Metric UX


Metric UX One of the Best Usability Testing Agencies in North America


Metric UX, located in Philadelphia, is a design and research studio specializing in usability testing for complex digital ecosystems. They emphasize data-backed design, focusing on how real users interact with enterprise tools, dashboards, and SaaS products. Their team excels in combining behavioral research with analytics to identify friction points and optimize product usability. They’re especially known for their ability to work seamlessly with in-house design and development teams.

Quick Points:

  • Services Offered: Usability Testing, UX Research, UX Strategy

  • Hourly Rate: $100 – $149 / hr.

  • Employees: 10 – 49

  • Location: Philadelphia, Pennsylvania, USA

Idean (Part of Frog Design / Capgemini Invent)


Idean One of the Best Usability Testing Agencies in North America


Idean, a design consultancy under Capgemini Invent, operates from major hubs in San Francisco and Austin. The firm focuses on human-centered usability testing, helping organizations design services and experiences that are both intuitive and emotionally resonant. Idean integrates behavioral research, prototyping, and real-world usability testing in their process. Their clients include startups and Fortune 500 firms seeking to modernize their digital platforms and improve customer journeys.

Quick Points:

  • Services Offered: Usability Testing, Service Design, Digital Transformation

  • Hourly Rate: $150 – $199 / hr.

  • Employees: 500 – 999

  • Location: Austin, Texas, USA

Nielsen Norman Group (NN/g)


Nielsen Norman Group One of the Best Usability Testing Agencies in North America


Nielsen Norman Group stands as one of the most recognized authorities in UX research globally. Based in California, the agency pioneered many usability testing practices that are now industry standards. Their team specializes in expert usability evaluations, field studies, and longitudinal user testing for enterprise clients. They serve sectors from software to consumer electronics and government services. With over three decades of experience, NN/g is known for its scientifically rigorous approach and world-class UX certification programs.

Quick Points:

  • Services Offered: Usability Testing, UX Training, Field Studies

  • Hourly Rate: $200+ / hr.

  • Employees: 50 – 99

  • Location: Fremont, California, USA

Blink UX


Blink UX One of the Best Usability Testing Agencies in North America


Blink UX, headquartered in Seattle, Washington, blends research-driven strategy with beautiful product design. They focus heavily on usability testing as part of an end-to-end UX process, ensuring every insight leads to actionable design decisions. Their research facilities are equipped for eye-tracking, mobile testing, and virtual observation, helping brands like Microsoft and Amazon understand user behavior deeply. Blink’s strength lies in translating research into design that genuinely improves usability and accessibility.

Quick Points:

  • Services Offered: Usability Testing, UX Design, Research Strategy

  • Hourly Rate: $150 – $199 / hr.

  • Employees: 100 – 249

  • Location: Seattle, Washington, USA

UserTesting (now UserTesting by UserZoom)


UserTesting One of the Best Usability Testing Agencies in North America


UserTesting is a global usability testing powerhouse headquartered in San Francisco. Their platform allows companies to collect real-time feedback from real users across devices and geographies. With a strong focus on AI-driven analytics and video-based feedback, UserTesting helps organizations like Adobe, Walmart, and HP improve user experience at scale. Their usability tests can be conducted within hours, making them ideal for agile teams that need quick insights before a sprint or release.

Quick Points:

  • Services Offered: Remote Usability Testing, Video Feedback, UX Insights

  • Hourly Rate: Project-based pricing

  • Employees: 1,000+

  • Location: San Francisco, California, USA

AnswerLab


AnswerLab One of the Best Usability Testing Agencies in North America


AnswerLab is a user experience research agency that partners with some of the world’s biggest brands, including Google, Meta, and Amazon. Based in San Francisco and New York, they’re known for uncovering deep usability insights that help digital products scale globally. Their usability testing framework is meticulous, combining qualitative and quantitative research to refine every aspect of the customer journey. Their inclusive design research ensures accessibility and usability for diverse users.

Quick Points:

  • Services Offered: Usability Testing, Accessibility Testing, UX Research

  • Hourly Rate: $150 – $199 / hr.

  • Employees: 100 – 249

  • Location: San Francisco, California, USA

Metric UX


Metric UX One of the Best Usability Testing Agencies in North America


Metric UX, located in Philadelphia, is a design and research studio specializing in usability testing for complex digital ecosystems. They emphasize data-backed design, focusing on how real users interact with enterprise tools, dashboards, and SaaS products. Their team excels in combining behavioral research with analytics to identify friction points and optimize product usability. They’re especially known for their ability to work seamlessly with in-house design and development teams.

Quick Points:

  • Services Offered: Usability Testing, UX Research, UX Strategy

  • Hourly Rate: $100 – $149 / hr.

  • Employees: 10 – 49

  • Location: Philadelphia, Pennsylvania, USA

Idean (Part of Frog Design / Capgemini Invent)


Idean One of the Best Usability Testing Agencies in North America


Idean, a design consultancy under Capgemini Invent, operates from major hubs in San Francisco and Austin. The firm focuses on human-centered usability testing, helping organizations design services and experiences that are both intuitive and emotionally resonant. Idean integrates behavioral research, prototyping, and real-world usability testing in their process. Their clients include startups and Fortune 500 firms seeking to modernize their digital platforms and improve customer journeys.

Quick Points:

  • Services Offered: Usability Testing, Service Design, Digital Transformation

  • Hourly Rate: $150 – $199 / hr.

  • Employees: 500 – 999

  • Location: Austin, Texas, USA

Nielsen Norman Group (NN/g)


Nielsen Norman Group One of the Best Usability Testing Agencies in North America


Nielsen Norman Group stands as one of the most recognized authorities in UX research globally. Based in California, the agency pioneered many usability testing practices that are now industry standards. Their team specializes in expert usability evaluations, field studies, and longitudinal user testing for enterprise clients. They serve sectors from software to consumer electronics and government services. With over three decades of experience, NN/g is known for its scientifically rigorous approach and world-class UX certification programs.

Quick Points:

  • Services Offered: Usability Testing, UX Training, Field Studies

  • Hourly Rate: $200+ / hr.

  • Employees: 50 – 99

  • Location: Fremont, California, USA

Blink UX


Blink UX One of the Best Usability Testing Agencies in North America


Blink UX, headquartered in Seattle, Washington, blends research-driven strategy with beautiful product design. They focus heavily on usability testing as part of an end-to-end UX process, ensuring every insight leads to actionable design decisions. Their research facilities are equipped for eye-tracking, mobile testing, and virtual observation, helping brands like Microsoft and Amazon understand user behavior deeply. Blink’s strength lies in translating research into design that genuinely improves usability and accessibility.

Quick Points:

  • Services Offered: Usability Testing, UX Design, Research Strategy

  • Hourly Rate: $150 – $199 / hr.

  • Employees: 100 – 249

  • Location: Seattle, Washington, USA

UserTesting (now UserTesting by UserZoom)


UserTesting One of the Best Usability Testing Agencies in North America


UserTesting is a global usability testing powerhouse headquartered in San Francisco. Their platform allows companies to collect real-time feedback from real users across devices and geographies. With a strong focus on AI-driven analytics and video-based feedback, UserTesting helps organizations like Adobe, Walmart, and HP improve user experience at scale. Their usability tests can be conducted within hours, making them ideal for agile teams that need quick insights before a sprint or release.

Quick Points:

  • Services Offered: Remote Usability Testing, Video Feedback, UX Insights

  • Hourly Rate: Project-based pricing

  • Employees: 1,000+

  • Location: San Francisco, California, USA

AnswerLab


AnswerLab One of the Best Usability Testing Agencies in North America


AnswerLab is a user experience research agency that partners with some of the world’s biggest brands, including Google, Meta, and Amazon. Based in San Francisco and New York, they’re known for uncovering deep usability insights that help digital products scale globally. Their usability testing framework is meticulous, combining qualitative and quantitative research to refine every aspect of the customer journey. Their inclusive design research ensures accessibility and usability for diverse users.

Quick Points:

  • Services Offered: Usability Testing, Accessibility Testing, UX Research

  • Hourly Rate: $150 – $199 / hr.

  • Employees: 100 – 249

  • Location: San Francisco, California, USA

Metric UX


Metric UX One of the Best Usability Testing Agencies in North America


Metric UX, located in Philadelphia, is a design and research studio specializing in usability testing for complex digital ecosystems. They emphasize data-backed design, focusing on how real users interact with enterprise tools, dashboards, and SaaS products. Their team excels in combining behavioral research with analytics to identify friction points and optimize product usability. They’re especially known for their ability to work seamlessly with in-house design and development teams.

Quick Points:

  • Services Offered: Usability Testing, UX Research, UX Strategy

  • Hourly Rate: $100 – $149 / hr.

  • Employees: 10 – 49

  • Location: Philadelphia, Pennsylvania, USA

Idean (Part of Frog Design / Capgemini Invent)


Idean One of the Best Usability Testing Agencies in North America


Idean, a design consultancy under Capgemini Invent, operates from major hubs in San Francisco and Austin. The firm focuses on human-centered usability testing, helping organizations design services and experiences that are both intuitive and emotionally resonant. Idean integrates behavioral research, prototyping, and real-world usability testing in their process. Their clients include startups and Fortune 500 firms seeking to modernize their digital platforms and improve customer journeys.

Quick Points:

  • Services Offered: Usability Testing, Service Design, Digital Transformation

  • Hourly Rate: $150 – $199 / hr.

  • Employees: 500 – 999

  • Location: Austin, Texas, USA

Macadamian


Macadamian One of the Best Usability Testing Agencies in North America


Macadamian, headquartered in Gatineau, Canada, is a health-tech-focused design and development agency specializing in usability testing for digital health products. Their work centers on improving user experience in complex healthcare environments, helping patients, clinicians, and systems interact more effectively. With a strong understanding of regulatory standards and accessibility, Macadamian delivers usability solutions that improve both outcomes and satisfaction.

Quick Points:

  • Services Offered: Usability Testing, UX Design, Software Engineering

  • Hourly Rate: $100 – $149 / hr.

  • Employees: 100 – 249

  • Location: Gatineau, Canada

Tactile


Tactile One of the Best Usability Testing Agencies in North America


Based in Seattle, Tactile is an industrial and digital design studio known for crafting products that seamlessly blend physical and digital usability. Their usability testing approach focuses on interaction design and tangible experience validation. Tactile collaborates closely with brands in tech, automotive, and hardware industries, ensuring every product touchpoint is refined through user feedback and iteration.

Quick Points:

  • Services Offered: Usability Testing, Industrial Design, UX Research

  • Hourly Rate: $150 – $199 / hr.

  • Employees: 50 – 99

  • Location: Seattle, Washington, USA

Bold Insight


Bold Insight One of the Best Usability Testing Agencies in North America


Bold Insight, based in Chicago, Illinois, is a full-service UX and human factors research firm. Their usability testing covers everything from mobile apps and websites to medical devices and automotive interfaces. What sets Bold Insight apart is its scientific rigor, drawing on human factors expertise to deliver actionable insights that go beyond traditional UX testing. They partner with global brands looking for consistent, evidence-based product validation.

Quick Points:

  • Services Offered: Usability Testing, Human Factors Research, UX Strategy

  • Hourly Rate: $150 – $199 / hr.

  • Employees: 50 – 99

  • Location: Chicago, Illinois, USA

Viget


Viget One of the Best Usability Testing Agencies in North America


Viget, with offices across Virginia, North Carolina, and Colorado, offers a balanced mix of usability testing, product design, and engineering expertise. They partner with clients like ESPN and the World Wildlife Fund to deliver digital experiences rooted in user research. Their usability testing methods include moderated sessions, A/B testing, and remote studies to ensure insights are grounded in real user behavior. Viget’s collaborative culture makes them a favorite among startups and established brands alike.

Quick Points:

  • Services Offered: Usability Testing, UX/UI Design, Web Development

  • Hourly Rate: $150 – $199 / hr.

  • Employees: 100 – 249

  • Location: Falls Church, Virginia, USA

Conclusion

Choosing the right Usability testing Agencies in North America isn’t just about great visuals, it’s also about understanding workflows, user behavior, and business outcomes. The right team will help you drive signups, boost retention, and simplify complex experiences. When you choose an experienced North American agency, you’re gaining a partner who understands regional nuances and user expectations across industries. Ultimately, this partnership ensures your digital product delivers measurable, lasting impact that aligns perfectly with user needs and market trends.

Macadamian


Macadamian One of the Best Usability Testing Agencies in North America


Macadamian, headquartered in Gatineau, Canada, is a health-tech-focused design and development agency specializing in usability testing for digital health products. Their work centers on improving user experience in complex healthcare environments, helping patients, clinicians, and systems interact more effectively. With a strong understanding of regulatory standards and accessibility, Macadamian delivers usability solutions that improve both outcomes and satisfaction.

Quick Points:

  • Services Offered: Usability Testing, UX Design, Software Engineering

  • Hourly Rate: $100 – $149 / hr.

  • Employees: 100 – 249

  • Location: Gatineau, Canada

Tactile


Tactile One of the Best Usability Testing Agencies in North America


Based in Seattle, Tactile is an industrial and digital design studio known for crafting products that seamlessly blend physical and digital usability. Their usability testing approach focuses on interaction design and tangible experience validation. Tactile collaborates closely with brands in tech, automotive, and hardware industries, ensuring every product touchpoint is refined through user feedback and iteration.

Quick Points:

  • Services Offered: Usability Testing, Industrial Design, UX Research

  • Hourly Rate: $150 – $199 / hr.

  • Employees: 50 – 99

  • Location: Seattle, Washington, USA

Bold Insight


Bold Insight One of the Best Usability Testing Agencies in North America


Bold Insight, based in Chicago, Illinois, is a full-service UX and human factors research firm. Their usability testing covers everything from mobile apps and websites to medical devices and automotive interfaces. What sets Bold Insight apart is its scientific rigor, drawing on human factors expertise to deliver actionable insights that go beyond traditional UX testing. They partner with global brands looking for consistent, evidence-based product validation.

Quick Points:

  • Services Offered: Usability Testing, Human Factors Research, UX Strategy

  • Hourly Rate: $150 – $199 / hr.

  • Employees: 50 – 99

  • Location: Chicago, Illinois, USA

Viget


Viget One of the Best Usability Testing Agencies in North America


Viget, with offices across Virginia, North Carolina, and Colorado, offers a balanced mix of usability testing, product design, and engineering expertise. They partner with clients like ESPN and the World Wildlife Fund to deliver digital experiences rooted in user research. Their usability testing methods include moderated sessions, A/B testing, and remote studies to ensure insights are grounded in real user behavior. Viget’s collaborative culture makes them a favorite among startups and established brands alike.

Quick Points:

  • Services Offered: Usability Testing, UX/UI Design, Web Development

  • Hourly Rate: $150 – $199 / hr.

  • Employees: 100 – 249

  • Location: Falls Church, Virginia, USA

Conclusion

Choosing the right Usability testing Agencies in North America isn’t just about great visuals, it’s also about understanding workflows, user behavior, and business outcomes. The right team will help you drive signups, boost retention, and simplify complex experiences. When you choose an experienced North American agency, you’re gaining a partner who understands regional nuances and user expectations across industries. Ultimately, this partnership ensures your digital product delivers measurable, lasting impact that aligns perfectly with user needs and market trends.

Macadamian


Macadamian One of the Best Usability Testing Agencies in North America


Macadamian, headquartered in Gatineau, Canada, is a health-tech-focused design and development agency specializing in usability testing for digital health products. Their work centers on improving user experience in complex healthcare environments, helping patients, clinicians, and systems interact more effectively. With a strong understanding of regulatory standards and accessibility, Macadamian delivers usability solutions that improve both outcomes and satisfaction.

Quick Points:

  • Services Offered: Usability Testing, UX Design, Software Engineering

  • Hourly Rate: $100 – $149 / hr.

  • Employees: 100 – 249

  • Location: Gatineau, Canada

Tactile


Tactile One of the Best Usability Testing Agencies in North America


Based in Seattle, Tactile is an industrial and digital design studio known for crafting products that seamlessly blend physical and digital usability. Their usability testing approach focuses on interaction design and tangible experience validation. Tactile collaborates closely with brands in tech, automotive, and hardware industries, ensuring every product touchpoint is refined through user feedback and iteration.

Quick Points:

  • Services Offered: Usability Testing, Industrial Design, UX Research

  • Hourly Rate: $150 – $199 / hr.

  • Employees: 50 – 99

  • Location: Seattle, Washington, USA

Bold Insight


Bold Insight One of the Best Usability Testing Agencies in North America


Bold Insight, based in Chicago, Illinois, is a full-service UX and human factors research firm. Their usability testing covers everything from mobile apps and websites to medical devices and automotive interfaces. What sets Bold Insight apart is its scientific rigor, drawing on human factors expertise to deliver actionable insights that go beyond traditional UX testing. They partner with global brands looking for consistent, evidence-based product validation.

Quick Points:

  • Services Offered: Usability Testing, Human Factors Research, UX Strategy

  • Hourly Rate: $150 – $199 / hr.

  • Employees: 50 – 99

  • Location: Chicago, Illinois, USA

Viget


Viget One of the Best Usability Testing Agencies in North America


Viget, with offices across Virginia, North Carolina, and Colorado, offers a balanced mix of usability testing, product design, and engineering expertise. They partner with clients like ESPN and the World Wildlife Fund to deliver digital experiences rooted in user research. Their usability testing methods include moderated sessions, A/B testing, and remote studies to ensure insights are grounded in real user behavior. Viget’s collaborative culture makes them a favorite among startups and established brands alike.

Quick Points:

  • Services Offered: Usability Testing, UX/UI Design, Web Development

  • Hourly Rate: $150 – $199 / hr.

  • Employees: 100 – 249

  • Location: Falls Church, Virginia, USA

Conclusion

Choosing the right Usability testing Agencies in North America isn’t just about great visuals, it’s also about understanding workflows, user behavior, and business outcomes. The right team will help you drive signups, boost retention, and simplify complex experiences. When you choose an experienced North American agency, you’re gaining a partner who understands regional nuances and user expectations across industries. Ultimately, this partnership ensures your digital product delivers measurable, lasting impact that aligns perfectly with user needs and market trends.

As a remote-first team of UX specialists, we work exclusively with B2B & AI SaaS companies to design unforgettable user experiences at Bricx.

If you’re a B2B or AI SaaS looking to give your users an unforgettable experience, book a call with us now!

As a remote-first team of UX specialists, we work exclusively with B2B & AI SaaS companies to design unforgettable user experiences at Bricx.

If you’re a B2B or AI SaaS looking to give your users an unforgettable experience, book a call with us now!

As a remote-first team of UX specialists, we work exclusively with B2B & AI SaaS companies to design unforgettable user experiences at Bricx.

If you’re a B2B or AI SaaS looking to give your users an unforgettable experience, book a call with us now!

Author:

Siddharth Vij

CEO at Bricxlabs

With nearly a decade in design and SaaS, he helps B2B startups grow with high-conversion sites and smart product design.

Unforgettable Website & UX Design For SaaS

We design high-converting websites and products for B2B AI startups.

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