10 Best User Research Firms in Australia That Drive Results - November 2025
10 Best User Research Firms in Australia That Drive Results - November 2025
10 Best User Research Firms in Australia That Drive Results - November 2025
Looking for User Research Firms in Australia? Explore teams skilled at uncovering user needs, validating product ideas, and guiding SaaS companies toward smarter, insight-driven decisions.
Looking for User Research Firms in Australia? Explore teams skilled at uncovering user needs, validating product ideas, and guiding SaaS companies toward smarter, insight-driven decisions.
Looking for User Research Firms in Australia? Explore teams skilled at uncovering user needs, validating product ideas, and guiding SaaS companies toward smarter, insight-driven decisions.
4 minutes
4 minutes
4 minutes
Nov 17, 2025
Nov 17, 2025
Nov 17, 2025
Introduction
If you’re building or improving a digital product for the Australian market, choosing the right user research partner can save you months of guesswork and thousands in development waste. With businesses reporting that every dollar invested in UX returns significantly higher value through reduced support costs and increased conversions, it’s no surprise that companies across Sydney, Melbourne, Brisbane, and Perth are doubling down on structured research programs. In this guide, I’ve broken down exactly how to evaluate User Research Firms in Australia and curated a list of the top ten firms known for their depth, clarity of insight, and ability to translate user behavior into smart product decisions. Let’s dive in and find your ideal partner.
Introduction
If you’re building or improving a digital product for the Australian market, choosing the right user research partner can save you months of guesswork and thousands in development waste. With businesses reporting that every dollar invested in UX returns significantly higher value through reduced support costs and increased conversions, it’s no surprise that companies across Sydney, Melbourne, Brisbane, and Perth are doubling down on structured research programs. In this guide, I’ve broken down exactly how to evaluate User Research Firms in Australia and curated a list of the top ten firms known for their depth, clarity of insight, and ability to translate user behavior into smart product decisions. Let’s dive in and find your ideal partner.
Introduction
If you’re building or improving a digital product for the Australian market, choosing the right user research partner can save you months of guesswork and thousands in development waste. With businesses reporting that every dollar invested in UX returns significantly higher value through reduced support costs and increased conversions, it’s no surprise that companies across Sydney, Melbourne, Brisbane, and Perth are doubling down on structured research programs. In this guide, I’ve broken down exactly how to evaluate User Research Firms in Australia and curated a list of the top ten firms known for their depth, clarity of insight, and ability to translate user behavior into smart product decisions. Let’s dive in and find your ideal partner.
How to Evaluate User Research Firms in Australia?
Before we dive into the list, here are the key things I always look for when evaluating research partners in Australia.
1. Regional Expertise and Industry Familiarity
Not every research team understands the nuances of Australian users across sectors like fintech, healthcare, e-commerce, or government. I always check whether a firm has experience in your specific domain and whether they’ve conducted studies across major hubs like Sydney, Melbourne, and Brisbane. A strong local presence ensures cultural relevance, regulatory awareness, and region-specific behavioral insights.
2. Research Methodology Depth
A great Australian user research firm should offer a mix of qualitative and quantitative methods, such as usability testing, contextual inquiry, diary studies, competitor audits, and analytics reviews. Look for evidence that they’re uncovering behavioral drivers, not just surface-level feedback. Their case studies should make it clear whether they truly understand user psychology or simply conduct basic interviews.
3. Team Seniority and Cross-Functional Capabilities
Research quality heavily depends on the seniority of the researchers involved. I always look for a senior-led team with backgrounds in psychology, UX, strategy, and data. In Australia’s mature design markets like Melbourne and Sydney, senior researchers drastically reduce the risk of misinterpreting user signals.
4. Quality of Deliverables and Strategic Clarity
It’s not enough to gather insights, the firm must translate findings into actionable recommendations for design, product, and engineering teams. Look for sample reports or testimonials that highlight structured, implementation-friendly insights. The best firms deliver frameworks, not just findings.
5. Pricing Transparency and Project Scope
Hourly rates in Australia vary widely, from boutique research labs to large design consultancies. Make sure you understand whether they charge per sprint, per study, or per hour. Clear scoping upfront helps avoid surprises and ensures your budget aligns with the level of insight you require.
Top 10 User Research Firms in Australia: [Comparison]
Alright, now that you know what to look for, here are the top User Research Firms in Australia worth considering:
How to Evaluate User Research Firms in Australia?
Before we dive into the list, here are the key things I always look for when evaluating research partners in Australia.
1. Regional Expertise and Industry Familiarity
Not every research team understands the nuances of Australian users across sectors like fintech, healthcare, e-commerce, or government. I always check whether a firm has experience in your specific domain and whether they’ve conducted studies across major hubs like Sydney, Melbourne, and Brisbane. A strong local presence ensures cultural relevance, regulatory awareness, and region-specific behavioral insights.
2. Research Methodology Depth
A great Australian user research firm should offer a mix of qualitative and quantitative methods, such as usability testing, contextual inquiry, diary studies, competitor audits, and analytics reviews. Look for evidence that they’re uncovering behavioral drivers, not just surface-level feedback. Their case studies should make it clear whether they truly understand user psychology or simply conduct basic interviews.
3. Team Seniority and Cross-Functional Capabilities
Research quality heavily depends on the seniority of the researchers involved. I always look for a senior-led team with backgrounds in psychology, UX, strategy, and data. In Australia’s mature design markets like Melbourne and Sydney, senior researchers drastically reduce the risk of misinterpreting user signals.
4. Quality of Deliverables and Strategic Clarity
It’s not enough to gather insights, the firm must translate findings into actionable recommendations for design, product, and engineering teams. Look for sample reports or testimonials that highlight structured, implementation-friendly insights. The best firms deliver frameworks, not just findings.
5. Pricing Transparency and Project Scope
Hourly rates in Australia vary widely, from boutique research labs to large design consultancies. Make sure you understand whether they charge per sprint, per study, or per hour. Clear scoping upfront helps avoid surprises and ensures your budget aligns with the level of insight you require.
Top 10 User Research Firms in Australia: [Comparison]
Alright, now that you know what to look for, here are the top User Research Firms in Australia worth considering:
How to Evaluate User Research Firms in Australia?
Before we dive into the list, here are the key things I always look for when evaluating research partners in Australia.
1. Regional Expertise and Industry Familiarity
Not every research team understands the nuances of Australian users across sectors like fintech, healthcare, e-commerce, or government. I always check whether a firm has experience in your specific domain and whether they’ve conducted studies across major hubs like Sydney, Melbourne, and Brisbane. A strong local presence ensures cultural relevance, regulatory awareness, and region-specific behavioral insights.
2. Research Methodology Depth
A great Australian user research firm should offer a mix of qualitative and quantitative methods, such as usability testing, contextual inquiry, diary studies, competitor audits, and analytics reviews. Look for evidence that they’re uncovering behavioral drivers, not just surface-level feedback. Their case studies should make it clear whether they truly understand user psychology or simply conduct basic interviews.
3. Team Seniority and Cross-Functional Capabilities
Research quality heavily depends on the seniority of the researchers involved. I always look for a senior-led team with backgrounds in psychology, UX, strategy, and data. In Australia’s mature design markets like Melbourne and Sydney, senior researchers drastically reduce the risk of misinterpreting user signals.
4. Quality of Deliverables and Strategic Clarity
It’s not enough to gather insights, the firm must translate findings into actionable recommendations for design, product, and engineering teams. Look for sample reports or testimonials that highlight structured, implementation-friendly insights. The best firms deliver frameworks, not just findings.
5. Pricing Transparency and Project Scope
Hourly rates in Australia vary widely, from boutique research labs to large design consultancies. Make sure you understand whether they charge per sprint, per study, or per hour. Clear scoping upfront helps avoid surprises and ensures your budget aligns with the level of insight you require.
Top 10 User Research Firms in Australia: [Comparison]
Alright, now that you know what to look for, here are the top User Research Firms in Australia worth considering:
Bricx - Premium UI/UX Partners For SaaS
We at Bricx exclusively work with B2B & AI SaaS to create unforgettable user experiences. Our team of UX experts design high-converting websites and products, using our deep understanding of SaaS & design.
We have a running list of 25+ UX case studies where we have successfully completed website & product design projects for our clients.
Our clients include B2B SaaS & AI companies like Writesonic, Sybill, Manyreach, and other reputed names.
Schedule a call with us to discuss your goals & we’ll let you know how we can help.
Bricx - Premium UI/UX Partners For SaaS
We at Bricx exclusively work with B2B & AI SaaS to create unforgettable user experiences. Our team of UX experts design high-converting websites and products, using our deep understanding of SaaS & design.
We have a running list of 25+ UX case studies where we have successfully completed website & product design projects for our clients.
Our clients include B2B SaaS & AI companies like Writesonic, Sybill, Manyreach, and other reputed names.
Schedule a call with us to discuss your goals & we’ll let you know how we can help.
Bricx - Premium UI/UX Partners For SaaS
We at Bricx exclusively work with B2B & AI SaaS to create unforgettable user experiences. Our team of UX experts design high-converting websites and products, using our deep understanding of SaaS & design.
We have a running list of 25+ UX case studies where we have successfully completed website & product design projects for our clients.
Our clients include B2B SaaS & AI companies like Writesonic, Sybill, Manyreach, and other reputed names.
Schedule a call with us to discuss your goals & we’ll let you know how we can help.
Symplicit
Symplicit is one of Australia’s most established research and service design consultancies, known for its rigorous approach to understanding human behavior and designing for meaningful outcomes. With decades of experience across government, healthcare, and enterprise SaaS, they blend qualitative and quantitative methods to uncover insights that directly influence product and service strategy. Their multidisciplinary team operates across Melbourne, Sydney, and Perth, making them a strong choice for large-scale studies or deep discovery work. Companies value Symplicit for moving beyond usability tests toward journey mapping, behavioral analysis, and future-state experience visioning.
Quick Points:
Services Offered: User Research, Service Design, UX Strategy
Hourly Rate: AUD 150 to 200 per hour
Employees: 50 to 200
Location: Melbourne, Sydney, Perth
Conduct UX
Conduct UX is known for its research-first mindset, specializing in usability testing, prototype validation, and behavior-led product insights. Based in Sydney, they work with Australian startups and mid-market companies that want to identify friction points early in the product lifecycle. Their clear and structured reporting makes recommendations easy for product and design teams to implement. Conduct UX is particularly strong with moderated and unmoderated studies involving Australia’s diverse user base, making them ideal for mobile app teams, consumer platforms, and enterprise tools needing fast-turnaround research.
Quick Points:
Services Offered: Usability Testing, User Interviews, UX Audits
Hourly Rate: AUD 120 to 180 per hour
Employees: 10 to 20
Location: Sydney
Portable
Portable has built a deep reputation as a human-centered design studio embedded in Australia’s health, legal, education, and civic sectors. Their research programs often involve participatory methods such as co-design, ethnography, and community workshops. Portable is especially strong when designing for vulnerable or highly diverse user groups, since their process emphasizes empathy and rigorous discovery. Their insights regularly shape policy, public services, and large-scale digital platforms. If you’re tackling a socially complex or high-impact challenge, Portable is one of Australia’s most trusted research partners.
Quick Points:
Services Offered: User Research, Co-Design, Service Design
Hourly Rate: AUD 130 to 180 per hour
Employees: 50 to 100
Location: Melbourne
Sitback Solutions
Sitback Solutions combines psychology-led research with UX design and enterprise development. Their team includes psychologists and behavioral experts, giving them an edge in interpreting cognitive, emotional, and motivational aspects of user behavior. They specialize in complex digital products such as banking, government portals, education platforms, and large e-commerce sites. Their deliverables are well structured, helping teams validate information architecture, test prototypes, and refine end-to-end experiences using scientific insight.
Quick Points:
Services Offered: UX Research, Psychology-Based Testing, UX Design
Hourly Rate: AUD 150 to 220 per hour
Employees: 50 to 100
Location: Sydney
Butterfly
Butterfly is a Melbourne-based digital agency offering research, UX design, and development all under one roof. Their user research processes include card sorting, usability testing, stakeholder interviews, and IA audits. Butterfly is known for translating insights into polished, intuitive digital experiences for universities, nonprofits, and brand-led organizations. With strong alignment between research and execution, they are ideal for teams wanting a single partner to handle insight gathering, design craftsmanship, and technical implementation.
Quick Points:
Services Offered: User Research, IA, UX/UI Design
Hourly Rate: AUD 120 to 170 per hour
Employees: 20 to 50
Location: Melbourne
Naked Ambition
Naked Ambition blends research with innovation strategy, offering co-creation workshops, enterprise transformation support, and strategic discovery programs. Their approach helps teams clarify user needs at both tactical and strategic levels, especially for companies undergoing digital transformation. They run interviews, problem-framing workshops, and concept validation sprints that align product, design, and leadership teams. They are a strong fit for enterprises wanting to connect research insights directly to business vision and innovation strategy.
Quick Points:
Services Offered: User Research, Innovation Strategy, Co-Creation
Hourly Rate: AUD 180 to 250 per hour
Employees: 10 to 25
Location: Melbourne
Symplicit
Symplicit is one of Australia’s most established research and service design consultancies, known for its rigorous approach to understanding human behavior and designing for meaningful outcomes. With decades of experience across government, healthcare, and enterprise SaaS, they blend qualitative and quantitative methods to uncover insights that directly influence product and service strategy. Their multidisciplinary team operates across Melbourne, Sydney, and Perth, making them a strong choice for large-scale studies or deep discovery work. Companies value Symplicit for moving beyond usability tests toward journey mapping, behavioral analysis, and future-state experience visioning.
Quick Points:
Services Offered: User Research, Service Design, UX Strategy
Hourly Rate: AUD 150 to 200 per hour
Employees: 50 to 200
Location: Melbourne, Sydney, Perth
Conduct UX
Conduct UX is known for its research-first mindset, specializing in usability testing, prototype validation, and behavior-led product insights. Based in Sydney, they work with Australian startups and mid-market companies that want to identify friction points early in the product lifecycle. Their clear and structured reporting makes recommendations easy for product and design teams to implement. Conduct UX is particularly strong with moderated and unmoderated studies involving Australia’s diverse user base, making them ideal for mobile app teams, consumer platforms, and enterprise tools needing fast-turnaround research.
Quick Points:
Services Offered: Usability Testing, User Interviews, UX Audits
Hourly Rate: AUD 120 to 180 per hour
Employees: 10 to 20
Location: Sydney
Portable
Portable has built a deep reputation as a human-centered design studio embedded in Australia’s health, legal, education, and civic sectors. Their research programs often involve participatory methods such as co-design, ethnography, and community workshops. Portable is especially strong when designing for vulnerable or highly diverse user groups, since their process emphasizes empathy and rigorous discovery. Their insights regularly shape policy, public services, and large-scale digital platforms. If you’re tackling a socially complex or high-impact challenge, Portable is one of Australia’s most trusted research partners.
Quick Points:
Services Offered: User Research, Co-Design, Service Design
Hourly Rate: AUD 130 to 180 per hour
Employees: 50 to 100
Location: Melbourne
Sitback Solutions
Sitback Solutions combines psychology-led research with UX design and enterprise development. Their team includes psychologists and behavioral experts, giving them an edge in interpreting cognitive, emotional, and motivational aspects of user behavior. They specialize in complex digital products such as banking, government portals, education platforms, and large e-commerce sites. Their deliverables are well structured, helping teams validate information architecture, test prototypes, and refine end-to-end experiences using scientific insight.
Quick Points:
Services Offered: UX Research, Psychology-Based Testing, UX Design
Hourly Rate: AUD 150 to 220 per hour
Employees: 50 to 100
Location: Sydney
Butterfly
Butterfly is a Melbourne-based digital agency offering research, UX design, and development all under one roof. Their user research processes include card sorting, usability testing, stakeholder interviews, and IA audits. Butterfly is known for translating insights into polished, intuitive digital experiences for universities, nonprofits, and brand-led organizations. With strong alignment between research and execution, they are ideal for teams wanting a single partner to handle insight gathering, design craftsmanship, and technical implementation.
Quick Points:
Services Offered: User Research, IA, UX/UI Design
Hourly Rate: AUD 120 to 170 per hour
Employees: 20 to 50
Location: Melbourne
Naked Ambition
Naked Ambition blends research with innovation strategy, offering co-creation workshops, enterprise transformation support, and strategic discovery programs. Their approach helps teams clarify user needs at both tactical and strategic levels, especially for companies undergoing digital transformation. They run interviews, problem-framing workshops, and concept validation sprints that align product, design, and leadership teams. They are a strong fit for enterprises wanting to connect research insights directly to business vision and innovation strategy.
Quick Points:
Services Offered: User Research, Innovation Strategy, Co-Creation
Hourly Rate: AUD 180 to 250 per hour
Employees: 10 to 25
Location: Melbourne
Symplicit
Symplicit is one of Australia’s most established research and service design consultancies, known for its rigorous approach to understanding human behavior and designing for meaningful outcomes. With decades of experience across government, healthcare, and enterprise SaaS, they blend qualitative and quantitative methods to uncover insights that directly influence product and service strategy. Their multidisciplinary team operates across Melbourne, Sydney, and Perth, making them a strong choice for large-scale studies or deep discovery work. Companies value Symplicit for moving beyond usability tests toward journey mapping, behavioral analysis, and future-state experience visioning.
Quick Points:
Services Offered: User Research, Service Design, UX Strategy
Hourly Rate: AUD 150 to 200 per hour
Employees: 50 to 200
Location: Melbourne, Sydney, Perth
Conduct UX
Conduct UX is known for its research-first mindset, specializing in usability testing, prototype validation, and behavior-led product insights. Based in Sydney, they work with Australian startups and mid-market companies that want to identify friction points early in the product lifecycle. Their clear and structured reporting makes recommendations easy for product and design teams to implement. Conduct UX is particularly strong with moderated and unmoderated studies involving Australia’s diverse user base, making them ideal for mobile app teams, consumer platforms, and enterprise tools needing fast-turnaround research.
Quick Points:
Services Offered: Usability Testing, User Interviews, UX Audits
Hourly Rate: AUD 120 to 180 per hour
Employees: 10 to 20
Location: Sydney
Portable
Portable has built a deep reputation as a human-centered design studio embedded in Australia’s health, legal, education, and civic sectors. Their research programs often involve participatory methods such as co-design, ethnography, and community workshops. Portable is especially strong when designing for vulnerable or highly diverse user groups, since their process emphasizes empathy and rigorous discovery. Their insights regularly shape policy, public services, and large-scale digital platforms. If you’re tackling a socially complex or high-impact challenge, Portable is one of Australia’s most trusted research partners.
Quick Points:
Services Offered: User Research, Co-Design, Service Design
Hourly Rate: AUD 130 to 180 per hour
Employees: 50 to 100
Location: Melbourne
Sitback Solutions
Sitback Solutions combines psychology-led research with UX design and enterprise development. Their team includes psychologists and behavioral experts, giving them an edge in interpreting cognitive, emotional, and motivational aspects of user behavior. They specialize in complex digital products such as banking, government portals, education platforms, and large e-commerce sites. Their deliverables are well structured, helping teams validate information architecture, test prototypes, and refine end-to-end experiences using scientific insight.
Quick Points:
Services Offered: UX Research, Psychology-Based Testing, UX Design
Hourly Rate: AUD 150 to 220 per hour
Employees: 50 to 100
Location: Sydney
Butterfly
Butterfly is a Melbourne-based digital agency offering research, UX design, and development all under one roof. Their user research processes include card sorting, usability testing, stakeholder interviews, and IA audits. Butterfly is known for translating insights into polished, intuitive digital experiences for universities, nonprofits, and brand-led organizations. With strong alignment between research and execution, they are ideal for teams wanting a single partner to handle insight gathering, design craftsmanship, and technical implementation.
Quick Points:
Services Offered: User Research, IA, UX/UI Design
Hourly Rate: AUD 120 to 170 per hour
Employees: 20 to 50
Location: Melbourne
Naked Ambition
Naked Ambition blends research with innovation strategy, offering co-creation workshops, enterprise transformation support, and strategic discovery programs. Their approach helps teams clarify user needs at both tactical and strategic levels, especially for companies undergoing digital transformation. They run interviews, problem-framing workshops, and concept validation sprints that align product, design, and leadership teams. They are a strong fit for enterprises wanting to connect research insights directly to business vision and innovation strategy.
Quick Points:
Services Offered: User Research, Innovation Strategy, Co-Creation
Hourly Rate: AUD 180 to 250 per hour
Employees: 10 to 25
Location: Melbourne
DiUS
DiUS is a well-established Australian technology and research consultancy known for blending user research with product strategy, experimentation, and data-driven decision-making. Their research team specializes in uncovering real-world user behaviors through contextual inquiry, usability testing, and discovery research, often working as an embedded partner inside agile product teams. What sets DiUS apart is their ability to connect deep research insights directly to prototyping, technical feasibility, and long-term product outcomes. They’re a strong fit for companies building complex digital products in industries like fintech, energy, healthcare, and enterprise SaaS. With an emphasis on practical, collaborative delivery, DiUS ensures that insights translate into measurable improvements across journeys, flows, and product decisions.
Quick Points:
Services Offered: User Research, UX Discovery, Usability Testing
Hourly Rate: AU$120–AU$180/hr.
Employees: 100–150
Location: Melbourne & Sydney
Askable
Askable is one of Australia’s most widely used research operations and participant-recruitment platforms, trusted by UX teams who need fast, reliable user research at scale. While not a traditional research agency, Askable offers a full suite of research services including participant recruitment, moderated/unmoderated testing, user interviews, and end-to-end research ops support. Their biggest strength lies in their ability to source high-quality, niche participants across Australia within hours, making them ideal for product teams running continuous discovery or rapid iteration cycles. Many Australian companies rely on Askable to streamline research logistics, reduce admin overhead, and ensure every study has the right users. Their tools also support scheduling, incentives, compliance, and video management, making the entire research process significantly more efficient.
Quick Points:
Services Offered: Participant Recruitment, Moderated & Unmoderated Testing, Research Ops
Hourly Rate: Varies by study (Pay-per-participant model)
Employees: 50–100
Location: Brisbane, Australia
PeakXD
PeakXD is a pioneer in the Australian UX landscape with over two decades of experience. They have worked with more than 150 organizations across government, enterprise, and higher education. PeakXD is well known for its structured research frameworks, large usability programs, and accessibility audits. Their researchers have deep experience reaching both regional and metropolitan users across Australia. They are often chosen by organizations looking to build repeatable UX processes or uplift internal UX capability.
Quick Points:
Services Offered: UX Research, Accessibility Audits, UX Training
Hourly Rate: AUD 150 to 200 per hour
Employees: 20 to 50
Location: Brisbane
Paper Giant
Paper Giant is a Melbourne-based strategic research and design consultancy known for solving complex organizational, social, and policy challenges. They lead large-scale qualitative research programs involving ethnography, behavioral mapping, and community participation. Their insights influence entire service ecosystems, not just digital interfaces. Paper Giant is ideal for high-stakes environments where depth, sensitivity, and context are critical, including government services, environmental projects, and community initiatives.
Quick Points:
Services Offered: Service Design, Ethnographic Research, Co-Design
Hourly Rate: AUD 170 to 240 per hour
Employees: 40 to 70
Location: Melbourne
Conclusion
Choosing the right User Research Firm in Australia is not just about running usability tests. It is about understanding workflows, user behavior, and business outcomes. The right partner will help you reduce friction, increase retention, and design with confidence. Selecting a research team that understands Australian users deeply will give you clarity, a stronger roadmap, and evidence-backed product decisions.
DiUS
DiUS is a well-established Australian technology and research consultancy known for blending user research with product strategy, experimentation, and data-driven decision-making. Their research team specializes in uncovering real-world user behaviors through contextual inquiry, usability testing, and discovery research, often working as an embedded partner inside agile product teams. What sets DiUS apart is their ability to connect deep research insights directly to prototyping, technical feasibility, and long-term product outcomes. They’re a strong fit for companies building complex digital products in industries like fintech, energy, healthcare, and enterprise SaaS. With an emphasis on practical, collaborative delivery, DiUS ensures that insights translate into measurable improvements across journeys, flows, and product decisions.
Quick Points:
Services Offered: User Research, UX Discovery, Usability Testing
Hourly Rate: AU$120–AU$180/hr.
Employees: 100–150
Location: Melbourne & Sydney
Askable
Askable is one of Australia’s most widely used research operations and participant-recruitment platforms, trusted by UX teams who need fast, reliable user research at scale. While not a traditional research agency, Askable offers a full suite of research services including participant recruitment, moderated/unmoderated testing, user interviews, and end-to-end research ops support. Their biggest strength lies in their ability to source high-quality, niche participants across Australia within hours, making them ideal for product teams running continuous discovery or rapid iteration cycles. Many Australian companies rely on Askable to streamline research logistics, reduce admin overhead, and ensure every study has the right users. Their tools also support scheduling, incentives, compliance, and video management, making the entire research process significantly more efficient.
Quick Points:
Services Offered: Participant Recruitment, Moderated & Unmoderated Testing, Research Ops
Hourly Rate: Varies by study (Pay-per-participant model)
Employees: 50–100
Location: Brisbane, Australia
PeakXD
PeakXD is a pioneer in the Australian UX landscape with over two decades of experience. They have worked with more than 150 organizations across government, enterprise, and higher education. PeakXD is well known for its structured research frameworks, large usability programs, and accessibility audits. Their researchers have deep experience reaching both regional and metropolitan users across Australia. They are often chosen by organizations looking to build repeatable UX processes or uplift internal UX capability.
Quick Points:
Services Offered: UX Research, Accessibility Audits, UX Training
Hourly Rate: AUD 150 to 200 per hour
Employees: 20 to 50
Location: Brisbane
Paper Giant
Paper Giant is a Melbourne-based strategic research and design consultancy known for solving complex organizational, social, and policy challenges. They lead large-scale qualitative research programs involving ethnography, behavioral mapping, and community participation. Their insights influence entire service ecosystems, not just digital interfaces. Paper Giant is ideal for high-stakes environments where depth, sensitivity, and context are critical, including government services, environmental projects, and community initiatives.
Quick Points:
Services Offered: Service Design, Ethnographic Research, Co-Design
Hourly Rate: AUD 170 to 240 per hour
Employees: 40 to 70
Location: Melbourne
Conclusion
Choosing the right User Research Firm in Australia is not just about running usability tests. It is about understanding workflows, user behavior, and business outcomes. The right partner will help you reduce friction, increase retention, and design with confidence. Selecting a research team that understands Australian users deeply will give you clarity, a stronger roadmap, and evidence-backed product decisions.
DiUS
DiUS is a well-established Australian technology and research consultancy known for blending user research with product strategy, experimentation, and data-driven decision-making. Their research team specializes in uncovering real-world user behaviors through contextual inquiry, usability testing, and discovery research, often working as an embedded partner inside agile product teams. What sets DiUS apart is their ability to connect deep research insights directly to prototyping, technical feasibility, and long-term product outcomes. They’re a strong fit for companies building complex digital products in industries like fintech, energy, healthcare, and enterprise SaaS. With an emphasis on practical, collaborative delivery, DiUS ensures that insights translate into measurable improvements across journeys, flows, and product decisions.
Quick Points:
Services Offered: User Research, UX Discovery, Usability Testing
Hourly Rate: AU$120–AU$180/hr.
Employees: 100–150
Location: Melbourne & Sydney
Askable
Askable is one of Australia’s most widely used research operations and participant-recruitment platforms, trusted by UX teams who need fast, reliable user research at scale. While not a traditional research agency, Askable offers a full suite of research services including participant recruitment, moderated/unmoderated testing, user interviews, and end-to-end research ops support. Their biggest strength lies in their ability to source high-quality, niche participants across Australia within hours, making them ideal for product teams running continuous discovery or rapid iteration cycles. Many Australian companies rely on Askable to streamline research logistics, reduce admin overhead, and ensure every study has the right users. Their tools also support scheduling, incentives, compliance, and video management, making the entire research process significantly more efficient.
Quick Points:
Services Offered: Participant Recruitment, Moderated & Unmoderated Testing, Research Ops
Hourly Rate: Varies by study (Pay-per-participant model)
Employees: 50–100
Location: Brisbane, Australia
PeakXD
PeakXD is a pioneer in the Australian UX landscape with over two decades of experience. They have worked with more than 150 organizations across government, enterprise, and higher education. PeakXD is well known for its structured research frameworks, large usability programs, and accessibility audits. Their researchers have deep experience reaching both regional and metropolitan users across Australia. They are often chosen by organizations looking to build repeatable UX processes or uplift internal UX capability.
Quick Points:
Services Offered: UX Research, Accessibility Audits, UX Training
Hourly Rate: AUD 150 to 200 per hour
Employees: 20 to 50
Location: Brisbane
Paper Giant
Paper Giant is a Melbourne-based strategic research and design consultancy known for solving complex organizational, social, and policy challenges. They lead large-scale qualitative research programs involving ethnography, behavioral mapping, and community participation. Their insights influence entire service ecosystems, not just digital interfaces. Paper Giant is ideal for high-stakes environments where depth, sensitivity, and context are critical, including government services, environmental projects, and community initiatives.
Quick Points:
Services Offered: Service Design, Ethnographic Research, Co-Design
Hourly Rate: AUD 170 to 240 per hour
Employees: 40 to 70
Location: Melbourne
Conclusion
Choosing the right User Research Firm in Australia is not just about running usability tests. It is about understanding workflows, user behavior, and business outcomes. The right partner will help you reduce friction, increase retention, and design with confidence. Selecting a research team that understands Australian users deeply will give you clarity, a stronger roadmap, and evidence-backed product decisions.
As a remote-first team of UX specialists, we work exclusively with B2B & AI SaaS companies to design unforgettable user experiences at Bricx.
If you’re a B2B or AI SaaS looking to give your users an unforgettable experience, book a call with us now!
As a remote-first team of UX specialists, we work exclusively with B2B & AI SaaS companies to design unforgettable user experiences at Bricx.
If you’re a B2B or AI SaaS looking to give your users an unforgettable experience, book a call with us now!
As a remote-first team of UX specialists, we work exclusively with B2B & AI SaaS companies to design unforgettable user experiences at Bricx.
If you’re a B2B or AI SaaS looking to give your users an unforgettable experience, book a call with us now!
Author:
Unforgettable Website & UX Design For SaaS
We design high-converting websites and products for B2B AI startups.
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