Top 10 Best UX Agencies for Helpdesk UX Design
Top 10 Best UX Agencies for Helpdesk UX Design
Top 10 Best UX Agencies for Helpdesk UX Design
Discover the top 10 UX agencies specializing in helpdesk design like Zendesk. Get expert customer support interfaces optimized for user engagement and efficiency.
Discover the top 10 UX agencies specializing in helpdesk design like Zendesk. Get expert customer support interfaces optimized for user engagement and efficiency.
Discover the top 10 UX agencies specializing in helpdesk design like Zendesk. Get expert customer support interfaces optimized for user engagement and efficiency.
4 mins
4 mins
4 mins
Dec 1, 2025
Dec 1, 2025
Dec 1, 2025
Introduction
If you're looking for top-tier UX design services specifically for helpdesk UX like Zendesk, look no further than Bricx Labs. Our expertise is tailored to help businesses like yours achieve outstanding results in this specialized niche.
Over the last few months, we spoke to over 57 design agencies globally — ran actual sales calls & made one of the most comprehensive agency comparisons ever done.
We gave them the same documented project brief & analyzed them based on:
Pricing
Engagement Model
Payment Structure
Timeline
Team Structure
Number of Employees
Domain Expertise
Depth of Service
Business Thinking (CRO)
Client Collaboration
Dev Handoff Process
Work Setup (Remote/Hybrid/In-Office)
We then took all this information and created "The Ultimate UX Agency Benchmarking Report for 2025."
Based on our global benchmarks, we handpicked a list of the top 10 UX design agencies specializing in helpdesk UX like Zendesk.
By the end, you'll know exactly which agency fits your goals and how they can help create customer support experiences that drive satisfaction and reduce support costs.
Introduction
If you're looking for top-tier UX design services specifically for helpdesk UX like Zendesk, look no further than Bricx Labs. Our expertise is tailored to help businesses like yours achieve outstanding results in this specialized niche.
Over the last few months, we spoke to over 57 design agencies globally — ran actual sales calls & made one of the most comprehensive agency comparisons ever done.
We gave them the same documented project brief & analyzed them based on:
Pricing
Engagement Model
Payment Structure
Timeline
Team Structure
Number of Employees
Domain Expertise
Depth of Service
Business Thinking (CRO)
Client Collaboration
Dev Handoff Process
Work Setup (Remote/Hybrid/In-Office)
We then took all this information and created "The Ultimate UX Agency Benchmarking Report for 2025."
Based on our global benchmarks, we handpicked a list of the top 10 UX design agencies specializing in helpdesk UX like Zendesk.
By the end, you'll know exactly which agency fits your goals and how they can help create customer support experiences that drive satisfaction and reduce support costs.
Introduction
If you're looking for top-tier UX design services specifically for helpdesk UX like Zendesk, look no further than Bricx Labs. Our expertise is tailored to help businesses like yours achieve outstanding results in this specialized niche.
Over the last few months, we spoke to over 57 design agencies globally — ran actual sales calls & made one of the most comprehensive agency comparisons ever done.
We gave them the same documented project brief & analyzed them based on:
Pricing
Engagement Model
Payment Structure
Timeline
Team Structure
Number of Employees
Domain Expertise
Depth of Service
Business Thinking (CRO)
Client Collaboration
Dev Handoff Process
Work Setup (Remote/Hybrid/In-Office)
We then took all this information and created "The Ultimate UX Agency Benchmarking Report for 2025."
Based on our global benchmarks, we handpicked a list of the top 10 UX design agencies specializing in helpdesk UX like Zendesk.
By the end, you'll know exactly which agency fits your goals and how they can help create customer support experiences that drive satisfaction and reduce support costs.
How To Evaluate Your Helpdesk UX Agency?
During our benchmarking, we identified three key issues with most helpdesk UX design agencies:
They often lack understanding of key support metrics — first response time, resolution time, customer satisfaction (CSAT), and ticket volume forecasting.
Designs look good visually but fail to improve efficiency — agents spend more time navigating interfaces instead of resolving issues faster.
Project timelines are unclear and feedback loops are slow, causing delays in implementation and post-launch optimization.
Helpdesk UX is different from consumer app design. It requires deep understanding of knowledge management systems, agent workflows, customer self-service portals, and AI-powered ticket routing.
The best agencies will demonstrate experience with platforms like Zendesk, Jira Service Desk, Freshdesk, or similar support software.
They should show measurable improvements in agent productivity and customer satisfaction scores in their case studies.
Top 10 UX Agencies for Helpdesk UX Design: [Comparison]
Here are 10 top UX agencies that are well-suited for designing helpdesk-style SaaS platforms:
How To Evaluate Your Helpdesk UX Agency?
During our benchmarking, we identified three key issues with most helpdesk UX design agencies:
They often lack understanding of key support metrics — first response time, resolution time, customer satisfaction (CSAT), and ticket volume forecasting.
Designs look good visually but fail to improve efficiency — agents spend more time navigating interfaces instead of resolving issues faster.
Project timelines are unclear and feedback loops are slow, causing delays in implementation and post-launch optimization.
Helpdesk UX is different from consumer app design. It requires deep understanding of knowledge management systems, agent workflows, customer self-service portals, and AI-powered ticket routing.
The best agencies will demonstrate experience with platforms like Zendesk, Jira Service Desk, Freshdesk, or similar support software.
They should show measurable improvements in agent productivity and customer satisfaction scores in their case studies.
Top 10 UX Agencies for Helpdesk UX Design: [Comparison]
Here are 10 top UX agencies that are well-suited for designing helpdesk-style SaaS platforms:
How To Evaluate Your Helpdesk UX Agency?
During our benchmarking, we identified three key issues with most helpdesk UX design agencies:
They often lack understanding of key support metrics — first response time, resolution time, customer satisfaction (CSAT), and ticket volume forecasting.
Designs look good visually but fail to improve efficiency — agents spend more time navigating interfaces instead of resolving issues faster.
Project timelines are unclear and feedback loops are slow, causing delays in implementation and post-launch optimization.
Helpdesk UX is different from consumer app design. It requires deep understanding of knowledge management systems, agent workflows, customer self-service portals, and AI-powered ticket routing.
The best agencies will demonstrate experience with platforms like Zendesk, Jira Service Desk, Freshdesk, or similar support software.
They should show measurable improvements in agent productivity and customer satisfaction scores in their case studies.
Top 10 UX Agencies for Helpdesk UX Design: [Comparison]
Here are 10 top UX agencies that are well-suited for designing helpdesk-style SaaS platforms:
Bricx - Premium UI/UX Partners For SaaS
We at Bricx exclusively work with B2B & AI SaaS to create unforgettable user experiences. Our team of UX experts design high-converting websites and products, using our deep understanding of SaaS & design.
We have a running list of 25+ UX case studies where we have successfully completed website & product design projects for our clients.
Our clients include B2B SaaS & AI companies like Writesonic, Sybill, Manyreach, and other reputed names.
Schedule a call with us to discuss your goals & we’ll let you know how we can help.
Bricx - Premium UI/UX Partners For SaaS
We at Bricx exclusively work with B2B & AI SaaS to create unforgettable user experiences. Our team of UX experts design high-converting websites and products, using our deep understanding of SaaS & design.
We have a running list of 25+ UX case studies where we have successfully completed website & product design projects for our clients.
Our clients include B2B SaaS & AI companies like Writesonic, Sybill, Manyreach, and other reputed names.
Schedule a call with us to discuss your goals & we’ll let you know how we can help.
Bricx - Premium UI/UX Partners For SaaS
We at Bricx exclusively work with B2B & AI SaaS to create unforgettable user experiences. Our team of UX experts design high-converting websites and products, using our deep understanding of SaaS & design.
We have a running list of 25+ UX case studies where we have successfully completed website & product design projects for our clients.
Our clients include B2B SaaS & AI companies like Writesonic, Sybill, Manyreach, and other reputed names.
Schedule a call with us to discuss your goals & we’ll let you know how we can help.
Ramotion
Ramotion is a multidisciplinary digital product design agency based in Burlingame, California, with a proven track record redesigning customer support experiences. With 200+ team members, they combine branding, UI/UX design, mobile, and web development to deliver comprehensive helpdesk redesigns.
Their work with companies like Turo demonstrates expertise in support portal optimization, agent dashboard usability, and customer self-service improvements.
They specialize in making complex support workflows intuitive and visually consistent across platforms.
Employees-to-Client Ratio (Bandwidth): 1 designer per 3–4 projects; larger team provides flexibility for extended engagements.
Process Maturity: Strategic briefing → research & insights → design → development → post-launch optimization.
AI Design Experience: Experience designing AI-driven interfaces for suggestion systems and predictive support features.
Client Communication: Weekly strategy sessions, biweekly design reviews, and transparent progress tracking.
App/Web Dev Support: In-house development team ensures smooth translation of design to production code.
Office Culture: Office-based in San Francisco with strong collaborative design culture; open to flexible arrangements.
UX Studio
UX Studio is a Budapest-based design agency with a 5.0/5 Clutch rating, specializing in research-driven design for B2B SaaS platforms. They work exclusively with complex software like helpdesk systems, offering UX audits, user testing, and design systems creation.
Their process emphasizes deep user research with actual support agents to uncover pain points and improve workflow efficiency. They've worked with notable clients like HBO, UNICEF, and Google, bringing enterprise-level rigor to helpdesk design challenges.
Employees-to-Client Ratio (Bandwidth): 1 designer per 1–2 projects; highly focused, premium service model.
Process Maturity: Extensive user research → competitive benchmarking → design validation → iteration with metrics tracking.
AI Design Experience: Growing expertise in AI-assisted interfaces and predictive analytics dashboards for support platforms.
Client Communication: Detailed weekly reports with research insights, design rationale, and data-backed recommendations.
App/Web Dev Support: Can advise on development; primarily design-focused with developer partnership network.
Office Culture: Remote-friendly, research-focused culture; emphasis on understanding user behavior deeply before designing.
Eleken
Eleken is a specialized SaaS UI/UX design agency that handles complex B2B challenges including support software interfaces. They understand the nuances of helpdesk UX — managing knowledge bases, agent tooling, and customer portal experiences.
Eleken's portfolio includes design work for analytics platforms, CRM systems, and support software, making them well-versed in data-heavy interfaces and enterprise workflows.
Their design-first approach ensures aesthetic appeal without sacrificing usability for support teams.
Employees-to-Client Ratio (Bandwidth): 1 designer per 2–3 projects; good capacity for ongoing optimization work.
Process Maturity: Discovery workshop → competitor analysis → wireframes → high-fidelity design → stakeholder validation.
AI Design Experience: Experience designing interfaces for AI-powered content recommendations and intelligent routing.
Client Communication: Regular video calls, detailed design documentation, and transparent feedback incorporation.
App/Web Dev Support: Design handoff with specifications; referral partnerships with vetted development teams.
Office Culture: Distributed team across Eastern Europe; asynchronous communication style works well for global teams.
Uitop Design
Uitop is a specialized B2B software design agency with experience on over 103 SaaS products. They exclusively focus on business software, making them deeply familiar with helpdesk platforms, ERP systems, CRM interfaces, and support software.
Their methodology is tailored for complex, data-heavy interfaces that require high usability standards. Uitop's designers understand agent workflows, customer portal hierarchies, and the nuances of support software better than generalist agencies.
Employees-to-Client Ratio (Bandwidth): 1 designer per 2–3 projects; specialized focus ensures quality work.
Process Maturity: Stakeholder interviews → workflow analysis → design iterations → validation testing with end users.
AI Design Experience: Emerging focus on AI-powered automation in support interfaces and intelligent suggestion systems.
Client Communication: Weekly progress updates, collaborative design sessions, and clear deliverable timelines.
App/Web Dev Support: Design-focused; offers referrals to development partners with B2B SaaS experience.
Office Culture: Remote-first team across multiple time zones; strong asynchronous communication practices.
Adam Fard UX Studio
Adam Fard UX Studio is a boutique design studio focused on SaaS, fintech, and AI interfaces. Their expertise extends to designing help center layouts, knowledge base navigation, and agent productivity dashboards. They bring a strong emphasis on user research and behavioral design principles, making support interfaces not just functional but delightful to use.
Their case studies demonstrate success in reducing support complexity and improving first-contact resolution through thoughtful interface design.
Employees-to-Client Ratio (Bandwidth): 1 designer per 2–3 ongoing engagements; boutique model ensures personalized attention.
Process Maturity: Discovery & strategy → user research → iterative design → validation → launch support.
AI Design Experience: Strong expertise in AI-powered design patterns, chatbot interfaces, and intelligent routing systems.
Client Communication: Bi-weekly design reviews, transparent progress tracking, and collaborative feedback sessions.
App/Web Dev Support: Partners with vetted development teams; provides detailed design specifications and component libraries.
Office Culture: Distributed remote team with flexible working arrangements and client-first mentality.
Scenic West Design
Scenic West Design is a SaaS UX design agency specializing in building usable, scalable interfaces for enterprise software. Their work includes designing support dashboards, knowledge management systems, and customer portal experiences.
They focus on solving real user problems through iterative research and design testing, ensuring that helpdesk UX improvements directly translate to faster issue resolution and higher user satisfaction.
Their portfolio demonstrates expertise in complex workflows and multi-user systems.
Employees-to-Client Ratio (Bandwidth): 1 designer per 2–4 projects; flexible capacity model for various project sizes.
Process Maturity: Research-driven approach → wireframing → design → testing → implementation guidance.
AI Design Experience: Growing expertise in designing AI-assisted features and intelligent interface recommendations.
Client Communication: Regular strategy calls, design documentation, and post-launch optimization support.
App/Web Dev Support: Design handoff with developer-friendly specifications; partnerships with development studios.
Office Culture: Remote-first team; values collaboration and transparent communication with clients.
Ramotion
Ramotion is a multidisciplinary digital product design agency based in Burlingame, California, with a proven track record redesigning customer support experiences. With 200+ team members, they combine branding, UI/UX design, mobile, and web development to deliver comprehensive helpdesk redesigns.
Their work with companies like Turo demonstrates expertise in support portal optimization, agent dashboard usability, and customer self-service improvements.
They specialize in making complex support workflows intuitive and visually consistent across platforms.
Employees-to-Client Ratio (Bandwidth): 1 designer per 3–4 projects; larger team provides flexibility for extended engagements.
Process Maturity: Strategic briefing → research & insights → design → development → post-launch optimization.
AI Design Experience: Experience designing AI-driven interfaces for suggestion systems and predictive support features.
Client Communication: Weekly strategy sessions, biweekly design reviews, and transparent progress tracking.
App/Web Dev Support: In-house development team ensures smooth translation of design to production code.
Office Culture: Office-based in San Francisco with strong collaborative design culture; open to flexible arrangements.
UX Studio
UX Studio is a Budapest-based design agency with a 5.0/5 Clutch rating, specializing in research-driven design for B2B SaaS platforms. They work exclusively with complex software like helpdesk systems, offering UX audits, user testing, and design systems creation.
Their process emphasizes deep user research with actual support agents to uncover pain points and improve workflow efficiency. They've worked with notable clients like HBO, UNICEF, and Google, bringing enterprise-level rigor to helpdesk design challenges.
Employees-to-Client Ratio (Bandwidth): 1 designer per 1–2 projects; highly focused, premium service model.
Process Maturity: Extensive user research → competitive benchmarking → design validation → iteration with metrics tracking.
AI Design Experience: Growing expertise in AI-assisted interfaces and predictive analytics dashboards for support platforms.
Client Communication: Detailed weekly reports with research insights, design rationale, and data-backed recommendations.
App/Web Dev Support: Can advise on development; primarily design-focused with developer partnership network.
Office Culture: Remote-friendly, research-focused culture; emphasis on understanding user behavior deeply before designing.
Eleken
Eleken is a specialized SaaS UI/UX design agency that handles complex B2B challenges including support software interfaces. They understand the nuances of helpdesk UX — managing knowledge bases, agent tooling, and customer portal experiences.
Eleken's portfolio includes design work for analytics platforms, CRM systems, and support software, making them well-versed in data-heavy interfaces and enterprise workflows.
Their design-first approach ensures aesthetic appeal without sacrificing usability for support teams.
Employees-to-Client Ratio (Bandwidth): 1 designer per 2–3 projects; good capacity for ongoing optimization work.
Process Maturity: Discovery workshop → competitor analysis → wireframes → high-fidelity design → stakeholder validation.
AI Design Experience: Experience designing interfaces for AI-powered content recommendations and intelligent routing.
Client Communication: Regular video calls, detailed design documentation, and transparent feedback incorporation.
App/Web Dev Support: Design handoff with specifications; referral partnerships with vetted development teams.
Office Culture: Distributed team across Eastern Europe; asynchronous communication style works well for global teams.
Uitop Design
Uitop is a specialized B2B software design agency with experience on over 103 SaaS products. They exclusively focus on business software, making them deeply familiar with helpdesk platforms, ERP systems, CRM interfaces, and support software.
Their methodology is tailored for complex, data-heavy interfaces that require high usability standards. Uitop's designers understand agent workflows, customer portal hierarchies, and the nuances of support software better than generalist agencies.
Employees-to-Client Ratio (Bandwidth): 1 designer per 2–3 projects; specialized focus ensures quality work.
Process Maturity: Stakeholder interviews → workflow analysis → design iterations → validation testing with end users.
AI Design Experience: Emerging focus on AI-powered automation in support interfaces and intelligent suggestion systems.
Client Communication: Weekly progress updates, collaborative design sessions, and clear deliverable timelines.
App/Web Dev Support: Design-focused; offers referrals to development partners with B2B SaaS experience.
Office Culture: Remote-first team across multiple time zones; strong asynchronous communication practices.
Adam Fard UX Studio
Adam Fard UX Studio is a boutique design studio focused on SaaS, fintech, and AI interfaces. Their expertise extends to designing help center layouts, knowledge base navigation, and agent productivity dashboards. They bring a strong emphasis on user research and behavioral design principles, making support interfaces not just functional but delightful to use.
Their case studies demonstrate success in reducing support complexity and improving first-contact resolution through thoughtful interface design.
Employees-to-Client Ratio (Bandwidth): 1 designer per 2–3 ongoing engagements; boutique model ensures personalized attention.
Process Maturity: Discovery & strategy → user research → iterative design → validation → launch support.
AI Design Experience: Strong expertise in AI-powered design patterns, chatbot interfaces, and intelligent routing systems.
Client Communication: Bi-weekly design reviews, transparent progress tracking, and collaborative feedback sessions.
App/Web Dev Support: Partners with vetted development teams; provides detailed design specifications and component libraries.
Office Culture: Distributed remote team with flexible working arrangements and client-first mentality.
Scenic West Design
Scenic West Design is a SaaS UX design agency specializing in building usable, scalable interfaces for enterprise software. Their work includes designing support dashboards, knowledge management systems, and customer portal experiences.
They focus on solving real user problems through iterative research and design testing, ensuring that helpdesk UX improvements directly translate to faster issue resolution and higher user satisfaction.
Their portfolio demonstrates expertise in complex workflows and multi-user systems.
Employees-to-Client Ratio (Bandwidth): 1 designer per 2–4 projects; flexible capacity model for various project sizes.
Process Maturity: Research-driven approach → wireframing → design → testing → implementation guidance.
AI Design Experience: Growing expertise in designing AI-assisted features and intelligent interface recommendations.
Client Communication: Regular strategy calls, design documentation, and post-launch optimization support.
App/Web Dev Support: Design handoff with developer-friendly specifications; partnerships with development studios.
Office Culture: Remote-first team; values collaboration and transparent communication with clients.
Ramotion
Ramotion is a multidisciplinary digital product design agency based in Burlingame, California, with a proven track record redesigning customer support experiences. With 200+ team members, they combine branding, UI/UX design, mobile, and web development to deliver comprehensive helpdesk redesigns.
Their work with companies like Turo demonstrates expertise in support portal optimization, agent dashboard usability, and customer self-service improvements.
They specialize in making complex support workflows intuitive and visually consistent across platforms.
Employees-to-Client Ratio (Bandwidth): 1 designer per 3–4 projects; larger team provides flexibility for extended engagements.
Process Maturity: Strategic briefing → research & insights → design → development → post-launch optimization.
AI Design Experience: Experience designing AI-driven interfaces for suggestion systems and predictive support features.
Client Communication: Weekly strategy sessions, biweekly design reviews, and transparent progress tracking.
App/Web Dev Support: In-house development team ensures smooth translation of design to production code.
Office Culture: Office-based in San Francisco with strong collaborative design culture; open to flexible arrangements.
UX Studio
UX Studio is a Budapest-based design agency with a 5.0/5 Clutch rating, specializing in research-driven design for B2B SaaS platforms. They work exclusively with complex software like helpdesk systems, offering UX audits, user testing, and design systems creation.
Their process emphasizes deep user research with actual support agents to uncover pain points and improve workflow efficiency. They've worked with notable clients like HBO, UNICEF, and Google, bringing enterprise-level rigor to helpdesk design challenges.
Employees-to-Client Ratio (Bandwidth): 1 designer per 1–2 projects; highly focused, premium service model.
Process Maturity: Extensive user research → competitive benchmarking → design validation → iteration with metrics tracking.
AI Design Experience: Growing expertise in AI-assisted interfaces and predictive analytics dashboards for support platforms.
Client Communication: Detailed weekly reports with research insights, design rationale, and data-backed recommendations.
App/Web Dev Support: Can advise on development; primarily design-focused with developer partnership network.
Office Culture: Remote-friendly, research-focused culture; emphasis on understanding user behavior deeply before designing.
Eleken
Eleken is a specialized SaaS UI/UX design agency that handles complex B2B challenges including support software interfaces. They understand the nuances of helpdesk UX — managing knowledge bases, agent tooling, and customer portal experiences.
Eleken's portfolio includes design work for analytics platforms, CRM systems, and support software, making them well-versed in data-heavy interfaces and enterprise workflows.
Their design-first approach ensures aesthetic appeal without sacrificing usability for support teams.
Employees-to-Client Ratio (Bandwidth): 1 designer per 2–3 projects; good capacity for ongoing optimization work.
Process Maturity: Discovery workshop → competitor analysis → wireframes → high-fidelity design → stakeholder validation.
AI Design Experience: Experience designing interfaces for AI-powered content recommendations and intelligent routing.
Client Communication: Regular video calls, detailed design documentation, and transparent feedback incorporation.
App/Web Dev Support: Design handoff with specifications; referral partnerships with vetted development teams.
Office Culture: Distributed team across Eastern Europe; asynchronous communication style works well for global teams.
Uitop Design
Uitop is a specialized B2B software design agency with experience on over 103 SaaS products. They exclusively focus on business software, making them deeply familiar with helpdesk platforms, ERP systems, CRM interfaces, and support software.
Their methodology is tailored for complex, data-heavy interfaces that require high usability standards. Uitop's designers understand agent workflows, customer portal hierarchies, and the nuances of support software better than generalist agencies.
Employees-to-Client Ratio (Bandwidth): 1 designer per 2–3 projects; specialized focus ensures quality work.
Process Maturity: Stakeholder interviews → workflow analysis → design iterations → validation testing with end users.
AI Design Experience: Emerging focus on AI-powered automation in support interfaces and intelligent suggestion systems.
Client Communication: Weekly progress updates, collaborative design sessions, and clear deliverable timelines.
App/Web Dev Support: Design-focused; offers referrals to development partners with B2B SaaS experience.
Office Culture: Remote-first team across multiple time zones; strong asynchronous communication practices.
Adam Fard UX Studio
Adam Fard UX Studio is a boutique design studio focused on SaaS, fintech, and AI interfaces. Their expertise extends to designing help center layouts, knowledge base navigation, and agent productivity dashboards. They bring a strong emphasis on user research and behavioral design principles, making support interfaces not just functional but delightful to use.
Their case studies demonstrate success in reducing support complexity and improving first-contact resolution through thoughtful interface design.
Employees-to-Client Ratio (Bandwidth): 1 designer per 2–3 ongoing engagements; boutique model ensures personalized attention.
Process Maturity: Discovery & strategy → user research → iterative design → validation → launch support.
AI Design Experience: Strong expertise in AI-powered design patterns, chatbot interfaces, and intelligent routing systems.
Client Communication: Bi-weekly design reviews, transparent progress tracking, and collaborative feedback sessions.
App/Web Dev Support: Partners with vetted development teams; provides detailed design specifications and component libraries.
Office Culture: Distributed remote team with flexible working arrangements and client-first mentality.
Scenic West Design
Scenic West Design is a SaaS UX design agency specializing in building usable, scalable interfaces for enterprise software. Their work includes designing support dashboards, knowledge management systems, and customer portal experiences.
They focus on solving real user problems through iterative research and design testing, ensuring that helpdesk UX improvements directly translate to faster issue resolution and higher user satisfaction.
Their portfolio demonstrates expertise in complex workflows and multi-user systems.
Employees-to-Client Ratio (Bandwidth): 1 designer per 2–4 projects; flexible capacity model for various project sizes.
Process Maturity: Research-driven approach → wireframing → design → testing → implementation guidance.
AI Design Experience: Growing expertise in designing AI-assisted features and intelligent interface recommendations.
Client Communication: Regular strategy calls, design documentation, and post-launch optimization support.
App/Web Dev Support: Design handoff with developer-friendly specifications; partnerships with development studios.
Office Culture: Remote-first team; values collaboration and transparent communication with clients.
Dworkz
Dworkz is a product design studio and agency for B2B SaaS companies, with 20+ years of experience helping innovative companies design and ship exceptional support software. Their unique approach integrates engineering into the design process from day one, ensuring feasibility and smooth implementation.
They specialize in designing for complex metrics-driven interfaces, making them ideal for helpdesk systems where agent efficiency and customer satisfaction are measurable outcomes.
Employees-to-Client Ratio (Bandwidth): 1 designer per 2–3 projects; collaborative model with engineering team integration.
Process Maturity: Strategic planning → design research → prototyping → engineering collaboration → validation → iteration.
AI Design Experience: Expertise designing systems that leverage AI for efficiency, including intelligent ticket assignment and content suggestions.
Client Communication: Weekly touchpoints, technical design documentation, and engineering handoff collaboration.
App/Web Dev Support: In-house engineering team ensures seamless design-to-development translation and iteration.
Office Culture: Collaborative, results-focused culture blending design and engineering; open to flexible work arrangements.
BRIX Agency
BRIX Agency focuses on designing user-centered, highly intuitive web and mobile apps for B2B SaaS companies. Their approach emphasizes understanding the specific workflows of support teams, creating interfaces that prioritize agent speed and accuracy.
They excel at translating complex helpdesk requirements into clean, functional designs that reduce training time for new agents and improve overall support efficiency.
Their portfolio includes work on various enterprise support tools and knowledge management systems.
Employees-to-Client Ratio (Bandwidth): 1 designer per 2–3 projects; focused engagement model.
Process Maturity: User interviews → workflow mapping → design systems → iterative refinement → launch preparation.
AI Design Experience: Experience with AI automation interfaces and predictive support feature design.
Client Communication: Weekly check-ins, collaborative design workshops, and transparent progress updates.
App/Web Dev Support: Design documentation with developer specifications; partnerships with development teams.
Office Culture: Mixed remote and in-office model; strong emphasis on user empathy and collaborative problem-solving.
Super User Studio
Super User Studio is a London-based B2B SaaS UX & UI design agency specializing in crafting intuitive, scalable digital experiences. Their expertise spans customer support platforms, creating interfaces that balance visual polish with functional excellence.
They understand the unique challenges of designing for support teams and end customers simultaneously, ensuring both experience levels are considered in the final design.
Their process emphasizes stakeholder alignment and measurable improvements in user satisfaction.
Employees-to-Client Ratio (Bandwidth): 1 designer per 2–3 projects; collaborative, UK-based team with global reach.
Process Maturity: Strategy workshop → research & insights → design exploration → stakeholder validation → final delivery.
AI Design Experience: Growing expertise in AI interface design and intelligent feature implementation for support systems.
Client Communication: Bi-weekly design reviews, detailed design rationale documentation, and collaborative feedback sessions.
App/Web Dev Support: Strong developer partnerships; provides comprehensive design specifications and component guidelines.
Office Culture: London-based with flexible remote options; values clear communication and measurable outcomes.
Conclusion
Choosing the right UX agency for helpdesk design like Zendesk requires understanding your specific support challenges — whether it's agent efficiency, customer self-service, or integration complexity.
The agencies listed above have demonstrated expertise in support software design and understand the unique metrics that matter: ticket resolution time, customer satisfaction, and agent productivity.
Look for partners who combine research-driven design with business thinking, ensuring your helpdesk UX improvements deliver measurable ROI.
Bricx Labs stands out by specializing exclusively in this space, bringing deep domain expertise to every engagement.
FAQs
What are the most crucial factors to consider when choosing a UX agency for helpdesk design projects?
The most critical factors are: (1) Experience with support software platforms like Zendesk, Freshdesk, or Jira; (2) Demonstrated understanding of agent workflows and customer portal needs; (3) Ability to measure improvements in CSAT scores, resolution time, and agent productivity; (4) Clear process maturity and stakeholder communication practices; (5) Post-launch support and optimization services.
Avoid agencies that treat helpdesk design like consumer app design — the requirements are fundamentally different.
How can a UX agency specializing in helpdesk design improve our product's user engagement?
A specialized helpdesk UX agency will conduct user research with your support agents to uncover friction points in their workflow. They'll redesign knowledge base navigation to reduce search time, optimize dashboard layouts to surface critical information faster, and improve customer self-service portals to reduce inbound ticket volume.
Better interfaces mean agents resolve issues faster, customers find answers independently more often, and satisfaction metrics improve. Agencies should track these improvements post-launch through analytics and user feedback.
What kind of ROI can we expect from investing in expert UX design for helpdesk solutions?
Measurable ROI from helpdesk UX improvements typically includes: 15–30% reduction in average resolution time, 10–20% improvement in first-contact resolution rates, and 15–25% increase in customer satisfaction scores.
These improvements compound over time and reduce support staffing costs significantly. Agencies using data-driven design practices should be able to demonstrate these metrics in their case studies or benchmark against industry standards for your support platform.
How does Bricx Labs differentiate itself from other UX agencies for helpdesk specialists?
Bricx Labs brings specialized expertise in helpdesk UX design, combining deep product understanding with business-focused thinking. We conduct comprehensive agent workflow research before design, integrate AI-powered features seamlessly, and provide detailed handoff documentation for developers.
Our focus on metrics — ticket resolution time, CSAT scores, and support costs — ensures designs deliver measurable business impact, not just visual improvements.
Can you provide examples of successful helpdesk UX projects Bricx Labs has handled?
Bricx Labs has worked with B2B SaaS companies to redesign their support portals, reducing customer self-service search time and increasing knowledge base utilization. We've optimized agent dashboards for faster issue categorization and routing, and designed knowledge management interfaces that reduced onboarding time for new support team members.
Our work consistently delivers 20–30% improvements in support efficiency metrics and higher user satisfaction across both agent and customer experiences.
Dworkz
Dworkz is a product design studio and agency for B2B SaaS companies, with 20+ years of experience helping innovative companies design and ship exceptional support software. Their unique approach integrates engineering into the design process from day one, ensuring feasibility and smooth implementation.
They specialize in designing for complex metrics-driven interfaces, making them ideal for helpdesk systems where agent efficiency and customer satisfaction are measurable outcomes.
Employees-to-Client Ratio (Bandwidth): 1 designer per 2–3 projects; collaborative model with engineering team integration.
Process Maturity: Strategic planning → design research → prototyping → engineering collaboration → validation → iteration.
AI Design Experience: Expertise designing systems that leverage AI for efficiency, including intelligent ticket assignment and content suggestions.
Client Communication: Weekly touchpoints, technical design documentation, and engineering handoff collaboration.
App/Web Dev Support: In-house engineering team ensures seamless design-to-development translation and iteration.
Office Culture: Collaborative, results-focused culture blending design and engineering; open to flexible work arrangements.
BRIX Agency
BRIX Agency focuses on designing user-centered, highly intuitive web and mobile apps for B2B SaaS companies. Their approach emphasizes understanding the specific workflows of support teams, creating interfaces that prioritize agent speed and accuracy.
They excel at translating complex helpdesk requirements into clean, functional designs that reduce training time for new agents and improve overall support efficiency.
Their portfolio includes work on various enterprise support tools and knowledge management systems.
Employees-to-Client Ratio (Bandwidth): 1 designer per 2–3 projects; focused engagement model.
Process Maturity: User interviews → workflow mapping → design systems → iterative refinement → launch preparation.
AI Design Experience: Experience with AI automation interfaces and predictive support feature design.
Client Communication: Weekly check-ins, collaborative design workshops, and transparent progress updates.
App/Web Dev Support: Design documentation with developer specifications; partnerships with development teams.
Office Culture: Mixed remote and in-office model; strong emphasis on user empathy and collaborative problem-solving.
Super User Studio
Super User Studio is a London-based B2B SaaS UX & UI design agency specializing in crafting intuitive, scalable digital experiences. Their expertise spans customer support platforms, creating interfaces that balance visual polish with functional excellence.
They understand the unique challenges of designing for support teams and end customers simultaneously, ensuring both experience levels are considered in the final design.
Their process emphasizes stakeholder alignment and measurable improvements in user satisfaction.
Employees-to-Client Ratio (Bandwidth): 1 designer per 2–3 projects; collaborative, UK-based team with global reach.
Process Maturity: Strategy workshop → research & insights → design exploration → stakeholder validation → final delivery.
AI Design Experience: Growing expertise in AI interface design and intelligent feature implementation for support systems.
Client Communication: Bi-weekly design reviews, detailed design rationale documentation, and collaborative feedback sessions.
App/Web Dev Support: Strong developer partnerships; provides comprehensive design specifications and component guidelines.
Office Culture: London-based with flexible remote options; values clear communication and measurable outcomes.
Conclusion
Choosing the right UX agency for helpdesk design like Zendesk requires understanding your specific support challenges — whether it's agent efficiency, customer self-service, or integration complexity.
The agencies listed above have demonstrated expertise in support software design and understand the unique metrics that matter: ticket resolution time, customer satisfaction, and agent productivity.
Look for partners who combine research-driven design with business thinking, ensuring your helpdesk UX improvements deliver measurable ROI.
Bricx Labs stands out by specializing exclusively in this space, bringing deep domain expertise to every engagement.
FAQs
What are the most crucial factors to consider when choosing a UX agency for helpdesk design projects?
The most critical factors are: (1) Experience with support software platforms like Zendesk, Freshdesk, or Jira; (2) Demonstrated understanding of agent workflows and customer portal needs; (3) Ability to measure improvements in CSAT scores, resolution time, and agent productivity; (4) Clear process maturity and stakeholder communication practices; (5) Post-launch support and optimization services.
Avoid agencies that treat helpdesk design like consumer app design — the requirements are fundamentally different.
How can a UX agency specializing in helpdesk design improve our product's user engagement?
A specialized helpdesk UX agency will conduct user research with your support agents to uncover friction points in their workflow. They'll redesign knowledge base navigation to reduce search time, optimize dashboard layouts to surface critical information faster, and improve customer self-service portals to reduce inbound ticket volume.
Better interfaces mean agents resolve issues faster, customers find answers independently more often, and satisfaction metrics improve. Agencies should track these improvements post-launch through analytics and user feedback.
What kind of ROI can we expect from investing in expert UX design for helpdesk solutions?
Measurable ROI from helpdesk UX improvements typically includes: 15–30% reduction in average resolution time, 10–20% improvement in first-contact resolution rates, and 15–25% increase in customer satisfaction scores.
These improvements compound over time and reduce support staffing costs significantly. Agencies using data-driven design practices should be able to demonstrate these metrics in their case studies or benchmark against industry standards for your support platform.
How does Bricx Labs differentiate itself from other UX agencies for helpdesk specialists?
Bricx Labs brings specialized expertise in helpdesk UX design, combining deep product understanding with business-focused thinking. We conduct comprehensive agent workflow research before design, integrate AI-powered features seamlessly, and provide detailed handoff documentation for developers.
Our focus on metrics — ticket resolution time, CSAT scores, and support costs — ensures designs deliver measurable business impact, not just visual improvements.
Can you provide examples of successful helpdesk UX projects Bricx Labs has handled?
Bricx Labs has worked with B2B SaaS companies to redesign their support portals, reducing customer self-service search time and increasing knowledge base utilization. We've optimized agent dashboards for faster issue categorization and routing, and designed knowledge management interfaces that reduced onboarding time for new support team members.
Our work consistently delivers 20–30% improvements in support efficiency metrics and higher user satisfaction across both agent and customer experiences.
Dworkz
Dworkz is a product design studio and agency for B2B SaaS companies, with 20+ years of experience helping innovative companies design and ship exceptional support software. Their unique approach integrates engineering into the design process from day one, ensuring feasibility and smooth implementation.
They specialize in designing for complex metrics-driven interfaces, making them ideal for helpdesk systems where agent efficiency and customer satisfaction are measurable outcomes.
Employees-to-Client Ratio (Bandwidth): 1 designer per 2–3 projects; collaborative model with engineering team integration.
Process Maturity: Strategic planning → design research → prototyping → engineering collaboration → validation → iteration.
AI Design Experience: Expertise designing systems that leverage AI for efficiency, including intelligent ticket assignment and content suggestions.
Client Communication: Weekly touchpoints, technical design documentation, and engineering handoff collaboration.
App/Web Dev Support: In-house engineering team ensures seamless design-to-development translation and iteration.
Office Culture: Collaborative, results-focused culture blending design and engineering; open to flexible work arrangements.
BRIX Agency
BRIX Agency focuses on designing user-centered, highly intuitive web and mobile apps for B2B SaaS companies. Their approach emphasizes understanding the specific workflows of support teams, creating interfaces that prioritize agent speed and accuracy.
They excel at translating complex helpdesk requirements into clean, functional designs that reduce training time for new agents and improve overall support efficiency.
Their portfolio includes work on various enterprise support tools and knowledge management systems.
Employees-to-Client Ratio (Bandwidth): 1 designer per 2–3 projects; focused engagement model.
Process Maturity: User interviews → workflow mapping → design systems → iterative refinement → launch preparation.
AI Design Experience: Experience with AI automation interfaces and predictive support feature design.
Client Communication: Weekly check-ins, collaborative design workshops, and transparent progress updates.
App/Web Dev Support: Design documentation with developer specifications; partnerships with development teams.
Office Culture: Mixed remote and in-office model; strong emphasis on user empathy and collaborative problem-solving.
Super User Studio
Super User Studio is a London-based B2B SaaS UX & UI design agency specializing in crafting intuitive, scalable digital experiences. Their expertise spans customer support platforms, creating interfaces that balance visual polish with functional excellence.
They understand the unique challenges of designing for support teams and end customers simultaneously, ensuring both experience levels are considered in the final design.
Their process emphasizes stakeholder alignment and measurable improvements in user satisfaction.
Employees-to-Client Ratio (Bandwidth): 1 designer per 2–3 projects; collaborative, UK-based team with global reach.
Process Maturity: Strategy workshop → research & insights → design exploration → stakeholder validation → final delivery.
AI Design Experience: Growing expertise in AI interface design and intelligent feature implementation for support systems.
Client Communication: Bi-weekly design reviews, detailed design rationale documentation, and collaborative feedback sessions.
App/Web Dev Support: Strong developer partnerships; provides comprehensive design specifications and component guidelines.
Office Culture: London-based with flexible remote options; values clear communication and measurable outcomes.
Conclusion
Choosing the right UX agency for helpdesk design like Zendesk requires understanding your specific support challenges — whether it's agent efficiency, customer self-service, or integration complexity.
The agencies listed above have demonstrated expertise in support software design and understand the unique metrics that matter: ticket resolution time, customer satisfaction, and agent productivity.
Look for partners who combine research-driven design with business thinking, ensuring your helpdesk UX improvements deliver measurable ROI.
Bricx Labs stands out by specializing exclusively in this space, bringing deep domain expertise to every engagement.
FAQs
What are the most crucial factors to consider when choosing a UX agency for helpdesk design projects?
The most critical factors are: (1) Experience with support software platforms like Zendesk, Freshdesk, or Jira; (2) Demonstrated understanding of agent workflows and customer portal needs; (3) Ability to measure improvements in CSAT scores, resolution time, and agent productivity; (4) Clear process maturity and stakeholder communication practices; (5) Post-launch support and optimization services.
Avoid agencies that treat helpdesk design like consumer app design — the requirements are fundamentally different.
How can a UX agency specializing in helpdesk design improve our product's user engagement?
A specialized helpdesk UX agency will conduct user research with your support agents to uncover friction points in their workflow. They'll redesign knowledge base navigation to reduce search time, optimize dashboard layouts to surface critical information faster, and improve customer self-service portals to reduce inbound ticket volume.
Better interfaces mean agents resolve issues faster, customers find answers independently more often, and satisfaction metrics improve. Agencies should track these improvements post-launch through analytics and user feedback.
What kind of ROI can we expect from investing in expert UX design for helpdesk solutions?
Measurable ROI from helpdesk UX improvements typically includes: 15–30% reduction in average resolution time, 10–20% improvement in first-contact resolution rates, and 15–25% increase in customer satisfaction scores.
These improvements compound over time and reduce support staffing costs significantly. Agencies using data-driven design practices should be able to demonstrate these metrics in their case studies or benchmark against industry standards for your support platform.
How does Bricx Labs differentiate itself from other UX agencies for helpdesk specialists?
Bricx Labs brings specialized expertise in helpdesk UX design, combining deep product understanding with business-focused thinking. We conduct comprehensive agent workflow research before design, integrate AI-powered features seamlessly, and provide detailed handoff documentation for developers.
Our focus on metrics — ticket resolution time, CSAT scores, and support costs — ensures designs deliver measurable business impact, not just visual improvements.
Can you provide examples of successful helpdesk UX projects Bricx Labs has handled?
Bricx Labs has worked with B2B SaaS companies to redesign their support portals, reducing customer self-service search time and increasing knowledge base utilization. We've optimized agent dashboards for faster issue categorization and routing, and designed knowledge management interfaces that reduced onboarding time for new support team members.
Our work consistently delivers 20–30% improvements in support efficiency metrics and higher user satisfaction across both agent and customer experiences.
As a remote-first team of UX specialists, we work exclusively with B2B & AI SaaS companies to design unforgettable user experiences at Bricx.
If you’re a B2B or AI SaaS looking to give your users an unforgettable experience, book a call with us now!
As a remote-first team of UX specialists, we work exclusively with B2B & AI SaaS companies to design unforgettable user experiences at Bricx.
If you’re a B2B or AI SaaS looking to give your users an unforgettable experience, book a call with us now!
As a remote-first team of UX specialists, we work exclusively with B2B & AI SaaS companies to design unforgettable user experiences at Bricx.
If you’re a B2B or AI SaaS looking to give your users an unforgettable experience, book a call with us now!
Author:
Unforgettable Website & UX Design For SaaS
We design high-converting websites and products for B2B AI startups.
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Available for Work
Bricx
© Bricx, 2025. All rights reserved.
