(01)
One week, one senior designer
A marketing site takes a week. A product or a core flow takes two, because that version includes talking to your users.
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UX audit for B2B SaaS products and websites
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When you know something is wrong but not what
Nobody buys an audit for fun. A number moved, and the internal explanations have stopped being convincing.
Book a callActivation dropped and nobody can say why.
The funnel shows where people leave. The team has three competing theories about the reason.
Your team disagrees about what to fix first.
Everyone has a favourite problem, and without evidence the loudest one wins the sprint.
You are about to spend serious money on a redesign.
Redesigning without a diagnosis rebuilds the same mistakes in better typography.
Support keeps answering the same question.
Every repeated ticket is a design problem you have converted into a salary.
Buyers hesitate and you cannot tell where.
Something reads as unfinished, and nobody inside the company can see it any more.
You inherited the product and need an honest read.
New head of product, and a product nobody currently in the building designed.
“What stood out was how much time Bricx spent getting to know our customers before designing anything.”
Balaji Kummari
CTO @ ScaleJobs
What a UX audit actually includes
Heuristic & usability review
We run a heuristic evaluation across every core screen and flow. A structured review against established usability principles rather than a list of opinions, and every issue is written with the reason it matters and the cost of leaving it alone.
Typical outputs:
- Heuristic review, all screens
- Rated by severity and effort
- Annotated screenshots
- Why each issue costs you
Website & analytics audit
We go through the numbers you already have. Analytics, funnels, session recordings and heatmaps, looking for where people stall rather than where they leave. Drop-off tells you the room they walked out of. The recordings tell you why.
Typical outputs:
- Funnel and drop-off
- Session recording review
- Heatmap and scroll
- Segment comparison
User interviews & session review
We talk to your users and the people who churned. Six to eight interviews usually turns a list of suspicions into a ranked set of facts, and your support tickets are a second source most teams never read systematically.
Typical outputs:
- Six to eight interviews
- Churn and win-loss themes
- Support ticket analysis
- Verbatim quotes to share
Flow & navigation review
We map how people actually move through the product against how you assumed they would. Navigation, core flows, dead ends, and the paths nobody designed but everybody uses.
Typical outputs:
- Current-state flow maps
- Navigation and IA review
- Dead ends and loops
- Recommended structure
Product & UX audit
We pull it into one prioritised document. Not ninety findings nobody reads, but a ranked set of fixes with effort and expected impact against each, plus the three things we’d do first if it were our product.
Typical outputs:
- Ranked fix list
- The three to do first
- Quick wins separated out
- Walkthrough call
Products we’ve audited
How an audit runs with us
(02)
Evidence, not opinion
Every finding is backed by a recording, a number, or a user saying it out loud. That is what survives a room where people disagree.
(03)
Ranked, not listed
Not ninety findings nobody reads. A ranked set with effort and expected impact against each, plus the three things we would do first.
(04)
Free when it opens an engagement
Every Bricx project starts with one at no cost. Buy it on its own and you own the document with no obligation to continue.
Why Bricx for the audit
Most agencies give away a shallow audit to win the project. We open every engagement with a real one, because we would rather find the problem than sell you what you walked in asking for. Sometimes that means saying you do not need a redesign.
01
We will tell you not to spend
A few times a year the audit ends with three fixes instead of a rebuild. An agency that has never done that is selling, not advising.
02
Evidence you can use internally
Recordings, numbers and verbatim quotes, so the findings settle the argument instead of joining it.
03
It is yours either way
The document is yours whether you work with us afterwards or not. We are not holding findings hostage to a proposal.
04
Taste is the moat
AI does the layouts and the first drafts now. What it cannot do is the last ten percent, and that is the whole difference.
Audits backed by real proof
Ranked three years running
4.9/5Client Ratings
30+ verified reviews on Clutch.
Trusted by top SaaS
“We handed Bricx a vague brief and got back a brand that felt inevitable. That’s rare.”
Chirag Kulkarni
CEO @Hobbes
99.7%
Client Satisfaction
30+
Industries
Serving clients all across the globe
50+ Projects
Pick the audit that fits the question
| Options | Website audit | Product audit | Included |
|---|---|---|---|
| Best for | A marketing site | A product or core flow | Any Bricx engagement |
| Typical length | 1 week | 2 weeks | Runs in week one |
| Who you get | One senior designer | Designer plus lead | The project team |
| Commitment | Fixed scope | Fixed scope | No cost |
| What is included | Heuristic, analytics, fixes | Everything, plus interviews | Everything, before the work |
Everything else we do
bricx
Let’s find out what is actually wrong.
Zero risk. Real design work delivered before you commit to anything.
UX audit questions, answered.
It is free when it opens a Bricx engagement, and every engagement starts with one. If you only want the audit as a standalone piece of work, we charge for it and you own the output with no obligation to continue.
One week for a marketing site. Two weeks for a product or a core flow, because that version includes user interviews.
A prioritised document with every finding rated by severity and effort, the three things we would do first, annotated screenshots, and a walkthrough call with your team.
It makes the audit substantially better. Analytics, session recordings and support tickets turn opinions into evidence. We can work without them, and we tell you where confidence drops.
Yes, when that is true. It has happened and it will happen again. We would rather lose a project than sell you one that does not fix the problem.
An audit is expert review plus your existing data, and it takes a week. Testing puts real users in front of the product and answers narrower questions more definitively. We run testing inside the two week product audit.
Yes. It is your document. We would rather you act on it somewhere else than not act on it at all.
A structured review of every core screen against established usability principles, rather than a list of opinions. Each issue is written with the reason it matters and the cost of leaving it alone.
Yes. We will connect you with a founder we have done this for, so you hear how it went from their side rather than ours.
We work almost entirely with B2B SaaS and AI companies, across fintech, healthcare, logistics, legal, edtech and infrastructure. If we have not worked in your category, we say so and tell you what that changes.